Customer reviews from foodsaver.com
FoodSaver - Space-Saving Vacuum Sealer with Bags and Roll - Silver
Average customer rating
4.1
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
125
4 Stars
15
3 Stars
6
2 Stars
9
1 Star
26
79%of customers recommend this product.
(
68 out of
86)
Customer Reviews for FoodSaver - Space-Saving Vacuum Sealer with Bags and Roll - Silver
Customer Rating
3
Great for space but not for liquids
on November 24, 2023
Posted by: AngLB
from Long Beach, CA
Gender:Female
I bought this one for the size but because it is so small anything with a liquid spills whiile you are sealing. I am upgrading for a larger model for this reason.
No, I would not recommend this to a friend.
Value
3
Response from foodsaver.comBy Customer Care, November 29, 2023
Hello!
Thank you for taking the time to provide us with your feedback.
We recommend pre-freezing meats and other moist foods for 1-2 hours before vacuum sealing. Excess liquids from moist foods can cause the unit to not vacuum, and permanent damage can occur.
We encourage you to check out our guide for vacuum-sealing liquids.
Kindly click on the link below to find a step-by-step tutorial.
https://www.foodsaver.com/blogs/how-to-vacuum-seal-liquids.html
We hope this information proves helpful, and in case of further inquiries or concerns, please
contact us directly via https://www.foodsaver.com/support/contact-us or through LiveChat.
We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.
Thank you!
FoodSaver Consumer Care
Thank you for taking the time to provide us with your feedback.
We recommend pre-freezing meats and other moist foods for 1-2 hours before vacuum sealing. Excess liquids from moist foods can cause the unit to not vacuum, and permanent damage can occur.
We encourage you to check out our guide for vacuum-sealing liquids.
Kindly click on the link below to find a step-by-step tutorial.
https://www.foodsaver.com/blogs/how-to-vacuum-seal-liquids.html
We hope this information proves helpful, and in case of further inquiries or concerns, please
contact us directly via https://www.foodsaver.com/support/contact-us or through LiveChat.
We’re available Monday–Friday, 9 a.m.–5 p.m. Eastern Time.
Thank you!
FoodSaver Consumer Care
Written by a customer while visiting foodsaver.com
Posted by: Anonymous
from Palm Harbor, Florida
Gender:Female
Verified Purchase:Yes
This is a Christmas gift, so it has not been opened. It was received with the internal slip and no outside packaging. It did not seem damaged. It appears to be a money saving measure which is pretty bad if the product is going to be presented as a gift.
Now Food Saver is charging me for a subscription I did not authorize or are interested in. I will purchase refills as I need them, not when you want to make a new charge. Please eliminate my non authorized subscription from your processing.
Now Food Saver is charging me for a subscription I did not authorize or are interested in. I will purchase refills as I need them, not when you want to make a new charge. Please eliminate my non authorized subscription from your processing.
No, I would not recommend this to a friend.
Value
2
Response from foodsaver.comBy Customer Care, December 6, 2023
Hello!
Thank you very much for taking your time to provide us with your feedback! We are very sorry to hear about the package and we sincerely apologize for the inconvenience caused! This should not have happened!
When it comes to the subscription - in order for us to assist you, we would like to kindly ask you to reach out to us directly via https://www.foodsaver.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
FoodSaver® Consumer Care
Thank you very much for taking your time to provide us with your feedback! We are very sorry to hear about the package and we sincerely apologize for the inconvenience caused! This should not have happened!
When it comes to the subscription - in order for us to assist you, we would like to kindly ask you to reach out to us directly via https://www.foodsaver.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
FoodSaver® Consumer Care
Written by a customer while visiting foodsaver.com
Posted by: BonnieB
from Temple Pa
Gender:Female
Verified Purchase:Yes
Great value for price. Easy to store small unit. Works well.
I would recommend this to a friend!
Value
5
Written by a customer while visiting foodsaver.com
Posted by: Mackenzie
from Conrad, MT
Gender:Female
Verified Purchase:Yes
This VS1260 has a small footprint. I can store it on its back in the cupboard that holds the crockpot with no issues. I'm still learning how to cut bags evenly and with enough headspace. It would be nice if the attachments could be stored "inside" the device, like some of the other models, but I bought the "great sale" unit, and I am pleased. I haven't used it often, but it is user friendly.
I would recommend this to a friend!
Value
5
Written by a customer while visiting foodsaver.com
Posted by: Sad customer
Verified Purchase:Yes
Not verypowerful. Had the larger one and think it was a better unit. Like that it fits in smaller space but not if it doesn’t work well
No, I would not recommend this to a friend.
Value
2
Response from foodsaver.comBy Customer Care, December 29, 2023
Hello!
Thank you very much for your feedback - we are very sorry to hear about this!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.foodsaver.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
FoodSaver® Consumer Care
Thank you very much for your feedback - we are very sorry to hear about this!
We would like to have a chance to assist you further, that is why we strongly encourage you to reach out to us directly via https://www.foodsaver.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
FoodSaver® Consumer Care
Written by a customer while visiting foodsaver.com
Posted by: ALSF
from IN
Gender:Female
Verified Purchase:Yes
I purchased this unit to seal canning jars. Works well. It doesn’t store a roll or does not have a bag cutter but I have a food saver with those options on it already
Wanted this to do canning jars. You can use scissors to make bags and it is flat enough to fit in a drawer.
I would recommend this to a friend!
Value
4
Written by a customer while visiting foodsaver.com
Customer Rating
1
Don’t waste your money stops working after a bit
on January 7, 2024
Posted by: LouGin
from Columbiaville, MI
Gender:Female
I bought this about 5 months ago worked great the first few times I used it, then it would not vacuum out the air. I contacted customer service which was a hassle. The lady acted like I was stupid and didn’t know what I was doing. I had to keep reminding her I already have a bigger food-saver I just wanted one for quick sealers. I finally got another one and again the first few times it worked great and then the same thing happened. Not only did it not vacuum out the air the side button kept sticking and it didn’t want to open after closing it shut. After all that now it quite working completely. For all those people who gave a good review I would be curious to see how it is working after several uses. I truly am disappointed and question whether Food Save still cares about the quality of their product because my other food saver works great and I have had for a very long time. Don’t waste your money on this one.
No, I would not recommend this to a friend.
Value
2
Response from foodsaver.comBy Customer Care, January 12, 2024
Hello!
Thank you very much for your feedback on our VS1260.
First of all, we would like to sincerely apologize for the situation with our Consumer Service - this is something that should have never happened!
Second of all - we are very sorry to hear about the issues with your unit!
We would like to have a chance to make this right for you, that is why we just sent you a message to the email provided in this review.
We apologize once again!
If you have any more questions, please reach out to us via https://www.foodsaver.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
FoodSaver® Consumer Care
Thank you very much for your feedback on our VS1260.
First of all, we would like to sincerely apologize for the situation with our Consumer Service - this is something that should have never happened!
Second of all - we are very sorry to hear about the issues with your unit!
We would like to have a chance to make this right for you, that is why we just sent you a message to the email provided in this review.
We apologize once again!
If you have any more questions, please reach out to us via https://www.foodsaver.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
FoodSaver® Consumer Care
Written by a customer while visiting foodsaver.com
Posted by: Ellen MC
from Fort Wayne, IN
Gender:Female
Verified Purchase:Yes
I am frustrated with this sealer. I am unable to close the sealer tightly, and because of this I am unable to seal my food. After about 15 minutes of pressing on the sealer I finally heard a click and the sealer sealed. I have tried to seal food 5 different times and I have the same difficulty. I will be sending this sealer back.
No, I would not recommend this to a friend.
Value
3
Response from foodsaver.comBy Customer Care, February 8, 2024
Hello!
Thank you very much for your feedback on our VS1260! We are very sorry to hear about the issues with the lid and we sincerely apologize for the inconvenience caused!
Both sides of the lid must be closed simultaneously - you have to hear the click on both sides in order for the unit to work properly.
We sincerely apologize for the issues it caused and should you require any further assistance, we will be happy to help!
In that case, please reach out to us via https://www.foodsaver.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
FoodSaver® Consumer Care
Thank you very much for your feedback on our VS1260! We are very sorry to hear about the issues with the lid and we sincerely apologize for the inconvenience caused!
Both sides of the lid must be closed simultaneously - you have to hear the click on both sides in order for the unit to work properly.
We sincerely apologize for the issues it caused and should you require any further assistance, we will be happy to help!
In that case, please reach out to us via https://www.foodsaver.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
FoodSaver® Consumer Care
Written by a customer while visiting foodsaver.com