Customer reviews from oster
Oster - 4-Slice Toaster Touch Screen Digital Timer 6 Shade Settings Easy to Clean Removable Crumb Tray - Stainless Steel
Average customer rating
4.2
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
30
4 Stars
2
3 Stars
1
2 Stars
5
1 Star
3
88%of customers recommend this product.
(
30 out of
34)
Customer Reviews for Oster - 4-Slice Toaster Touch Screen Digital Timer 6 Shade Settings Easy to Clean Removable Crumb Tray - Stainless Steel
Customer Rating
1
Display is way too dim, very bad design
on December 8, 2025
Posted by: brouno7
Very badly design product and does not match publicity photos, the display is unreadable
Response from osterBy Customer Care, December 11, 2025
Hi! Thank you for your feedback on the Oster® 4-Slice Touchscreen Toaster. We’re sorry to hear that the product did not meet your expectations and that the design and display were not as advertised.
We strive to ensure that our products are accurately represented and meet the high standards our customers expect. Your comments are important to us, and we will take them into consideration as we work to improve our products and marketing materials.
If you have any further concerns or need assistance, please feel free to reach out to us directly via https://www.oster.com/support/contact-us. We are here to help and ensure that you have a positive experience with our products.
Thank you for being a valued customer and for sharing your thoughts with us.
We strive to ensure that our products are accurately represented and meet the high standards our customers expect. Your comments are important to us, and we will take them into consideration as we work to improve our products and marketing materials.
If you have any further concerns or need assistance, please feel free to reach out to us directly via https://www.oster.com/support/contact-us. We are here to help and ensure that you have a positive experience with our products.
Thank you for being a valued customer and for sharing your thoughts with us.
Written by a customer while visiting oster
Customer Rating
3
Good toaster, but hard to clean.
on September 28, 2025
Posted by: Cat1
from Canada
Toaster works great, but hard to get clean. They should have put in bigger trays or a "trap door" so that it was easier to clean. Works well, but bad cleaning design.
I would recommend this to a friend!
Response from osterBy Customer Care, October 1, 2025
Hello Cat,
Thank you for reaching out to share your feedback on our 4-Slice Touchscreen Toaster. We are pleased to hear that its performance meets your expectations. We also appreciate your thoughtful feedback regarding the cleaning design. Ease of maintenance is an important consideration, and your suggestion about larger trays or a trap door is valuable. We'll be sure to pass this along to our product development team as we continue to improve future models
If you require assistance, or you have additional feedback, please reach out to us directly via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. We look forward to assisting you!
Thank you,
Oster Consumer Care.
Thank you for reaching out to share your feedback on our 4-Slice Touchscreen Toaster. We are pleased to hear that its performance meets your expectations. We also appreciate your thoughtful feedback regarding the cleaning design. Ease of maintenance is an important consideration, and your suggestion about larger trays or a trap door is valuable. We'll be sure to pass this along to our product development team as we continue to improve future models
If you require assistance, or you have additional feedback, please reach out to us directly via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. We look forward to assisting you!
Thank you,
Oster Consumer Care.
Written by a customer while visiting oster
Customer Rating
2
Controls are very dim
on May 14, 2025
Posted by: Atsploda
from The Villages, Florida
Gender:Male
Just received our new toaster today. Oster OTST-DGTSSS4S.
We ordered this touchscreen product and was not happy with the display brightness. After reviewing information on the Oster website and reading the manual, we found no way to increase the brightness level. While we liked the idea of the touchscreen, we are surprised the lack of ability to adjust the screens brightness. Most products have the ability to set screen brightness. We will need to return this product since we cannot easily use the control panel.
We ordered this touchscreen product and was not happy with the display brightness. After reviewing information on the Oster website and reading the manual, we found no way to increase the brightness level. While we liked the idea of the touchscreen, we are surprised the lack of ability to adjust the screens brightness. Most products have the ability to set screen brightness. We will need to return this product since we cannot easily use the control panel.
No, I would not recommend this to a friend.
Response from osterBy Customer Care, May 16, 2025
Hello, thank you for reaching out to us. We appreciate the time you took to provide feedback on our Oster® 4-Slice Touchscreen Toaster. We are sorry to hear that it does not meet your expectations. This is not the experience we want you to have with our products. Your feedback will be forwarded to the team.
If you need our assistance, please reach us via the Contact Us form https://www.oster.com/support/contact-us on our website or via Live Chat. We’re available Monday to Friday, from 9 am to 5 pm Eastern Time. We look forward to assisting you!
Thank you, and please stay safe!
Oster Consumer Care
If you need our assistance, please reach us via the Contact Us form https://www.oster.com/support/contact-us on our website or via Live Chat. We’re available Monday to Friday, from 9 am to 5 pm Eastern Time. We look forward to assisting you!
Thank you, and please stay safe!
Oster Consumer Care
Written by a customer while visiting oster
Customer Rating
2
on January 15, 2025
Posted by: Molly01
We bought this toaster last week and I have to put my waffles through 3 times and they still aren’t brown!
Response from osterBy Customer Care, January 17, 2025
Hi Molly,
Thank you for reaching out to us at Oster. We regret the difficulties you faced and understand the inconvenience caused. The standard warranty period for our products is 1 year from the date of purchase. However, proof of purchase, such as a receipt, is required to validate the warranty. We recommend submitting a warranty claim through our online form. You can fill out the warranty form at the following link: https://www.oster.com/on/demandware.store/Sites-oster-Site/default/Support-EZWarranty?wstep=info For further questions, please feel free to reach out to us at 1-800-672-6333 or via https://www.oster.com/support/contact-us Our team is committed to helping you from Monday to Friday, 9am to 5pm Eastern Time. We prioritize your satisfaction and are dedicated to resolving any concerns you may have. Have a pleasant day,
Oster Consumer Care
Thank you for reaching out to us at Oster. We regret the difficulties you faced and understand the inconvenience caused. The standard warranty period for our products is 1 year from the date of purchase. However, proof of purchase, such as a receipt, is required to validate the warranty. We recommend submitting a warranty claim through our online form. You can fill out the warranty form at the following link: https://www.oster.com/on/demandware.store/Sites-oster-Site/default/Support-EZWarranty?wstep=info For further questions, please feel free to reach out to us at 1-800-672-6333 or via https://www.oster.com/support/contact-us Our team is committed to helping you from Monday to Friday, 9am to 5pm Eastern Time. We prioritize your satisfaction and are dedicated to resolving any concerns you may have. Have a pleasant day,
Oster Consumer Care
Written by a customer while visiting oster
Customer Rating
4
Digital Display Brightness Disappointing
on December 25, 2024
Posted by: rdc3963
from Michigan
Gender:Male
I asked for this toaster for Christmas after all the good reviews. I have to say, straight out of the box and plugged in, I have one problem that will keep me from giving it 5 stars. If you have any lights on in your kitchen, you can barely see the the LED digital control panel. It's pretty deceiving, in my opinion, that Oster uses pictures that do not reflect what it's gonna look like unless it's in a low light or, dark setting; with no option to increase the brightness level, sadly. They missed the mark on the brightness. I have to turn my kitchen lights down in order to see what I am doing.
Written by a customer while visiting oster
Customer Rating
5
Oster Toasters Are Strong and They Last Long
on June 7, 2024
Posted by: Kelvenus
from Texas
Gender:Male
My family had an old Oster's TSStrr model red and black four-piece toaster. The toaster helped my kids grow. When we bought that toaster they ate bagels a lot. After close to 10 years of use, the toaster finally gave up on us. I felt like a member of our family was leaving us, I went and bought another brand, but immediately realized, I was missing out on Oster's quality toaster, after opening the box of the new toaster. It felt like the old toaster was speaking to me in disappointment, saying how dare you get another brand after all these years. Out of guilt, I went to my friend Google, to search for the same model. After clicking a few links this model showed up. I took another toaster and put it side by side with the Oster, showed it to my daughter without saying a word, and she selected the Oster, saying it looked futuristic. Therefore, I purchased it, even though I have not toasted anything as of this writing. I am happy to have this beautiful new and advanced version of Oster's toaster as a replacement for our old model, which has become part of the family. I want to publically welcome the "Oster 4-slice Touchscreen Toaster" as a new member of our family. I know we will enjoy it.
I would recommend this to a friend!
Written by a customer while visiting oster
Customer Rating
2
Pricey disappointment
on March 10, 2024
Posted by: Mare83
from Arizona
Gender:Female
Toaster does not brown bread, or bagel. The bread is as white at #6 as it was out of the wrapper. And, that goes for both sides of the toaster. The front panel is so dark I need a flash light to read which setting to chose. Something is definitely wrong with this product. Given the high cost I just assumed it was a quality product, wrong thing to do ….
No, I would not recommend this to a friend.
Response from osterBy Customer Care, March 11, 2024
Hello!
Thank you very much for your feedback on our 4-Slice Touchscreen Toaster. We are very sorry to hear about the toasting issue and we sincerely apologize for the inconvenience caused!
It should not have happened - it should work perfectly fine!
We would like to have a chance to assist you, that is why we strongly encourage you to reach out to us directly via https://www.oster.com/support/contact-us.
Thank you!
Oster Consumer Care
Thank you very much for your feedback on our 4-Slice Touchscreen Toaster. We are very sorry to hear about the toasting issue and we sincerely apologize for the inconvenience caused!
It should not have happened - it should work perfectly fine!
We would like to have a chance to assist you, that is why we strongly encourage you to reach out to us directly via https://www.oster.com/support/contact-us.
Thank you!
Oster Consumer Care
Written by a customer while visiting oster
Customer Rating
1
Half of screen only work/no visible power button
on January 17, 2024
Posted by: FishDaddy
from Kelowna Bc Canada
Gender:Male
I bought this 2 months ago and I did notice that the on/off power button wasn’t lit up. Didn’t think anything of it. My partner as of today(Jan.17/24) used the right side of the toaster and couldn’t cancel the right side as no frozen/bagel/cancel option on the right side. Had to use the “hidden” power button. Can’t upload pictures as I’m using an iPhone(sorry) I’ll try after this is posted.
No, I would not recommend this to a friend.
Response from osterBy Customer Care, March 21, 2024
Hello,
It sounds as though your Oster® 4-Slice Touchscreen Toaster has not performed as intended. This is not the experience we would like you to have with one of our items. Please send us a direct message via the contact form here on the website https://www.oster.com/support/contact-us and allow us to turn this experience around for you. We're here for you from 8:00 am to 5:00 pm EST, Monday through Friday, and looking forward to hearing from you.
Oster Care
It sounds as though your Oster® 4-Slice Touchscreen Toaster has not performed as intended. This is not the experience we would like you to have with one of our items. Please send us a direct message via the contact form here on the website https://www.oster.com/support/contact-us and allow us to turn this experience around for you. We're here for you from 8:00 am to 5:00 pm EST, Monday through Friday, and looking forward to hearing from you.
Oster Care
Response from osterBy Oster, Brand Team, January 29, 2024
Thank you for reaching out to Oster®. We are sorry to hear that only half of the screen works. That is certainly not the experience we want you to have. Your Oster® 4-Slice Touchscreen Toaster has a 1-year limited warranty and we would love to provide you with proper troubleshooting steps for a possible fix. For us to do that, we'd like to kindly request that you contact us directly so we can determine the best resolution. Have a good day!
https://www.oster.com/support/contact-us
https://www.oster.com/support/contact-us
Written by a customer while visiting oster