Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.3
(388 Reviews)
Rating breakdown 388 reviews
5 Stars
280
4 Stars
36
3 Stars
11
2 Stars
22
1 Star
39
73%of customers recommend this product.
(
180 out of
245)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White/Grey
Posted by: Miss s
from Hk
Verified Purchase:Yes
Very disappointed, not check before sent out. Like the colour
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Shiny
Verified Purchase:Yes
The side handle broke after a second use. Very disappointed at the quality. Hopefully warranty covers it.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: J——-
Verified Purchase:Yes
Looks nice is beautiful, but gets scratched easily
Written by a customer while visiting samsonite.com
Posted by: Brock.Lee
from Jacksonville FL
Verified Purchase:Yes
Retractable handle is a bit frail, I have to be super careful using it to tow the suit case as it will likely break eventually.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Roberto C
from Puerto Rico
Verified Purchase:Yes
I like the construction and look, but it needs more zipper pockets.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Samsonite Freeform large luggage scratches easliy
on January 4, 2026
Posted by: Avery123
from San Francisco
[This review was collected as part of a promotion.] Scratches all over on my new Samsung Freeform large lugguage to a Europe trip. Bad quality.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 6, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
2
not the sturdy suitcase i was hoping for
on October 23, 2018
Posted by: sad customer
from utah
Verified Purchase:No
i bought two of the samsonite freeforms for a 4 month trip around europe. upon landing in europe, the very first flight of many, one of the suitcases had been horribly damaged. the combo lock had been completely busted to the point i had to break the zippers to get it open. then when the other suitcase was knocked over, the pull handle hit a wall and snapped off instantly. not sure if i should blame samsonite or the airline/myself for this, but i feel that if the suitcases had been more sturdy these problems could've been avoided. i understand suitcases are not indestructible but it's outrageous that they were both damaged so badly the first time i used them. other than that i loved the suitcases, lightweight, good looking, and great storage capacity. very sad to see them go.
Pros: Easy To Access Items, Good Capacity, Lightweight, Stylish
Cons: Bad Zippers, Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
4
Eye catching lightweight.. until it gets scuffed up
on August 4, 2017
Posted by: Traveler
from San Francisco, CA
Verified Purchase:Yes
Got this for a really good deal. The design is very nice. Very light for the size as well. Only problem is that the material scratches easily.
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, Lightweight, Stylish
Cons: scratches easily
I would recommend this to a friend!
Written by a customer while visiting samsonite.com