Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.3
(388 Reviews)
Rating breakdown 388 reviews
5 Stars
280
4 Stars
36
3 Stars
11
2 Stars
22
1 Star
39
73%of customers recommend this product.
(
180 out of
245)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - White/Grey
Customer Rating
1
Interior dimensions are FALSE
on March 26, 2024
Posted by: Greg 2
from Virginia, USA
I am extremely disappointed to discover that the provided interior dimensions are FALSE. I purchased this specifically to transport a computer case that 20" long and 21.5" tall. The interior length of this luggage is AT MOST 19". However, it has lots of inward-pointing protrusions that cause the usable length for fitting a solid rectangular object to be at most 18". The corners are also cut diagonally, so the depending the thickness of a rectangular prism object you want to fit, the usable length might be up to 4" less than that. This luggage is useless for the purpose that I purchased it for,
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, March 29, 2024
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
1
It's a shame that this is a Samsonite!!!
on April 10, 2019
Posted by: RG
from Cairo, Egypt
The bag's zipper tore before the first use!! Was not even used once at an airport then, but unfortunately this happened a few hours before my flight so replacement or repair wasn't an option. I had to wrap it up several times with the film at the airport to be able to travel with it! Nevertheless, it is scratched so badly, I can't even imagine how it would look after multiple uses or if it was used unwrapped. We were loyal Delsey customers, and this time wanted to "take a step up" so we paid a big premium for a much worse quality bag. We were never disappointed by our other bags, and we are very very frequent travelers. If I were Samsonite I would be ashamed of having produced a bag like this, and I see that the same faults are repeated over and over with many customers. A replacement wouldn't be enough because I just don't want another one of this bag. Disappointing!!
Pros: Easy To Identify
Cons: Bad Zippers, Poor Quality, Tears Easily, Terrible quality, no scratch resistance, zippers
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
Worth the extra cost
on May 24, 2024
Posted by: Drini2
from FL
We have taken this luggage on a two year multi country trek and it has held up beautifully. The outside gets scuffed an, but still looks good. It has protected our contents and are easy to maneuver. It has been from Africa to Europe and the US and everywhere in between.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Surface easily scratched
on January 3, 2017
Posted by: Lawrence Gan
from Singapore
Absolutely disappointed with the surface quality as it scratched so badly after first use, on second use, almost all sides were scratched. Understand airport luggage handling is rough, but I own 6 Samsonite luggages. None had this issue. Wondering if I can ask for a replacement. Just bought it a month back. Using it for the third trip already.
Pros: Good Capacity, Stylish
Cons: Poor Quality
No, I would not recommend this to a friend.
Response from samsonite.comBy samsonitepwr, samsonitepwr, April 7, 2017
Dear Lawrence Gan,
Thank you for your feedback. We are sorry to hear of your troubles with your Freeform 28" Spinner.Please contact one of our agents at 1-800-262-8282 or samsonite@cybercrs.net with your shop.samsonite.com order number and we will be happy to discuss your options.
Thank you for your feedback. We are sorry to hear of your troubles with your Freeform 28" Spinner.Please contact one of our agents at 1-800-262-8282 or samsonite@cybercrs.net with your shop.samsonite.com order number and we will be happy to discuss your options.
Written by a customer while visiting samsonite.com
Posted by: Sam
from Indianapolis, IN
Verified Purchase:Yes
In first journey itself this bag got scratches all over it and the nice look of this bag is gone. I really liked the design and look of this bag but with scratches over it I don't like it at all. Overall it has good capacity and if you are not looking for something that will look great then this bag is for you.
Pros: Good Capacity, Lightweight
Cons: Poor Quality, Scratches
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: ErinO
from Florida
Verified Purchase:Yes
Got this in blue one month ago. Looks like a disaster after one trip. Totally scratched up. Wish I hadn't got the whole set (two large and two medium).
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, June 8, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Customer Rating
1
Very Disappointed in purchase
on October 29, 2019
Posted by: Sue
from MA
Recently purchased the 28" and the 21" in the sage green color. Just returned from vacation and not satisfied with the purchase of this luggage. Took a direct flight to and from destination and with the amount of scratches this luggage received, you would think this luggage had been used for years. I have always gravitated towards Samsonite for luggage and have often purchased Samsonsite for gift giving but for the amount I paid for this luggage, was not happy with the way this luggage held up. I will think twice before purchasing it again! Sorry to leave such a negative review but I feel this was not worth the money spent!
Cons: Poor Quality, scratches easily
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Nick C
from Grand Rapids,MI
Verified Purchase:Yes
This item functions ok, but scratches very easily. Not the quality I was expecting for the money.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, April 28, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com