Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,368 Reviews)
Rating breakdown 1,368 reviews
5 Stars
1,011
4 Stars
140
3 Stars
54
2 Stars
61
1 Star
102
81%of customers recommend this product.
(
745 out of
920)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Eros
Verified Purchase:Yes
It failed my expectations of the product. Don't buy.
Response from samsonite.comBy Katie, eCommerce, December 21, 2022
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Posted by: Jordan
from Lincoln, NE
Verified Purchase:Yes
Haven't used my new suitcase yet but overall I'm highly satisfied with the quality and functionality. The only con I have is it was difficult to figure out how to open it once it arrived (it was shipped locked)
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Smurph
Verified Purchase:Yes
I'm sure I would love this product if it would open but it came locked without a key...
Written by a customer while visiting samsonite.com
Customer Rating
1
Came without a key
on March 8, 2021
Posted by: Abc1
The luggage came without a key so I can’t even open it. And I need it for a trip in a few days. Awful.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Don't get Sage Green
on January 30, 2021
Posted by: Julia
from Dallas, TX
On the website it appears intense green, but what you actually get is a completely different color! Looks like it's not a mislabel issue - other people have had the same problem
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Felipe Novoa
Verified Purchase:Yes
Really beautifull, High quality but it´s too small.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, January 4, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Customer Rating
1
Cute but large case is too big..not functional
on December 4, 2020
Posted by: Anonymous
Verified Purchase:Yes
Cute but large case is too big...inside not functional
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Franco
Verified Purchase:Yes
I still cannot unlock the bag , it came without instructions ... still trying but these should come TSA unlocked , is a true pain.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com