Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,368 Reviews)
Rating breakdown 1,368 reviews
5 Stars
1,011
4 Stars
140
3 Stars
54
2 Stars
61
1 Star
102
81%of customers recommend this product.
(
745 out of
920)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Mariaas
Verified Purchase:Yes
Can’t go wrong for purchasing Samsonite luggage. I still have luggages in great shape from 1990’s. We travel a lot and I’ve had to recently replace the wheels, a handle on another one and zipper fixed on another.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Scratched and looks terriblr
on October 28, 2023
Posted by: Crap
from utah
After only I trip this luggage is so scratched and looks terrible and this was after doing carry on, not checking the luggage. Would not buy again or recommit to anyonr. Plus the company says they will reach out to you but has anyone really done it and made itvright
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 30, 2023
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Customer Rating
4
Great Product, but Exceeds Airlines' Maximum Size
on December 16, 2024
Posted by: LuluBelle
from New Jersey
I like it and ordered it because I love the color. Unfortunately I will have to return it because I just found out (thankfully before my travel) that the overall measurement exceeds my carrier's maximum size specification for checked-in luggage). Most major airlines have a 62 in maximum limit, so this is not useful to me. I wish the product page would include this information.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
Perfect Carryon
on October 9, 2025
Posted by: Pam S
from Boynton Beach, FL
[This review was collected as part of a promotion.] We have three different carryons. This by far is the best of all! It holds so much and it is so easy to wheel around. I highly recommend it!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: daniel kim
from de
Verified Purchase:Yes
the color sage green is way different from photo in website. I was expecting dark green color but it looks like dead frog color.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
A great travel size
on March 4, 2025
Posted by: ansafae
from Texas
[This review was collected as part of a promotion.] We have not yet had a chance to travel with a suitcase, but upon first inspection it looks like it will be a good size for a short trip. Hopefully it stands up longer-term. I will update my review after a few uses.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Misleading dimensions
on December 22, 2021
Posted by: clap
from Atlanta, GA
This piece of luggage is smaller than advertised. The website lists the overall dimensions as
31.1" x 20.95" x 13.8". I interpreted this to be the overall dimensions of the suitcase, but instead these are the overall dimensions of the box it came in, not the suitcase itself.
31.1" x 20.95" x 13.8". I interpreted this to be the overall dimensions of the suitcase, but instead these are the overall dimensions of the box it came in, not the suitcase itself.
I purchased this piece based on these dimensions, as they are very close to the dimensions of the luggage I am replacing. However the actual overall dimensions are 29" x 20" x 13", and there is a noticeable decrease in the capacity of the luggage versus my old piece. I'll be returning it for this reason.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Queen Bee
from Verona, WI
Verified Purchase:Yes
Amazing luggage. The only reason for not giving a 5 star rating is both cases are missing pull tabs on the zippers inside the case.
I would recommend this to a friend!
Response from samsonite.comBy Marketing, February 23, 2021
Thank you for your feedback! The zippers on the lining intentionally do not have pull tabs as they aren't intended for consumer use. Because our luggage carries a ten-year warranty, we include a zipper just in case we need to repair the handle system or wheels. That way, we don't ruin the lining while doing so. Thank you for choosing Samsonite!
Written by a customer while visiting samsonite.com