Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,368 Reviews)
Rating breakdown 1,368 reviews
5 Stars
1,011
4 Stars
140
3 Stars
54
2 Stars
61
1 Star
102
81%of customers recommend this product.
(
745 out of
920)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Customer Rating
1
very poor quailty
on December 3, 2023
Posted by: aish
from ra
few trips with in 8 months zipper's stitching is already tron.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 4, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Shuo
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this as part of an anniversary gift for my boyfriend. The suitcase is fine and is built well. However the biggest problem was how the color I ordered did not at all resemble the color I recieved. My boyfriends loves the dark green/british racing green/forest green schemes. So when I saw it on the samsonite page in the sage green, I was beyond ecstatic that I found a nice little carry-on in his favorite color. That feeling abruptly ended when he unboxed it. The color I received was matte and pastel like, and more blue than green (shown below). He said it was fine and alright but once I showed him the actual color on the website that I thought I had ordered, he agreed with me that it wasn't the same color at all. The color is definitely false advertising Otherwise the suitcase is fine. If I had known this is how the sage green actually looked like, I wouldn't have ordered it.
Written by a customer while visiting samsonite.com
Posted by: Larry Jay
from Oakland, CA
Verified Purchase:Yes
Looks great and lots of space to pack what I need.
But...i wanted a high quality zipper. I was surprised at the low quality.
I should have spent more on a bag with a better zipper. I do not expect this to last more than a few trips
But...i wanted a high quality zipper. I was surprised at the low quality.
I should have spent more on a bag with a better zipper. I do not expect this to last more than a few trips
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
3
First time use and already scratched
on March 8, 2020
Posted by: Laceylu
from Alabama
So frustrated that my brand new bag already has scratches on it after the first time using it. I purposely used it as a carryon so that it wouldn't get tossed around. My first flight had limited overhead space and had to valayed. That was all it took!
Pros: Easy To Carry, Easy To Identify, Lightweight
Cons: Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Catherine
from Atascadero, CA
Verified Purchase:Yes
I bought two sizes of this Samsonite luggage in a very nice colour green. I have never owned matching luggage before. I felt pretty stylish in the airports! Rolling my nice green suitcases so easily on either side of me. Wasn't I clever to choose them?!
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Celestine
from Undisclosed
Verified Purchase:Yes
I have not traveled yet. However, I like it so far because it is lightweight and durable
Written by a customer while visiting samsonite.com
Posted by: Oliv
from OH
Verified Purchase:Yes
I got the white one and it is very cute and easy to identify. Stylish.
Pros: Easy To Carry, Easy To Identify, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Cathy
from Fairfax, VA
Verified Purchase:Yes
It's resonable price
Pros: Lightweight
I would recommend this to a friend!
Written by a customer while visiting samsonite.com