Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,368 Reviews)
Rating breakdown 1,368 reviews
5 Stars
1,011
4 Stars
140
3 Stars
54
2 Stars
61
1 Star
102
81%of customers recommend this product.
(
745 out of
920)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: DeVon
from California - I frequently travel to New York.
Verified Purchase:Yes
Haven’t used it yet. BUT it looks fabulous, sturdy and safe! Can’t wait to use it this holiday for traveling.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Lauren G
from Simsbury Connecticut
Verified Purchase:Yes
Disappointed with the quality. Took this carry on luggage on a long weekend trip to New Orleans and the plastic is looking chewed up and is marked from simply rolling it to and from the airport and through security. I bought this for this trip and for an upcoming trip to South Africa and I am worried if it will even last.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: xlyy
Verified Purchase:Yes
dont get the white and green one so easy to get dirty but so hard to clean
Written by a customer while visiting samsonite.com
Customer Rating
3
Easy to get scratched!
on December 30, 2019
Posted by: Lisa C
from Maryland
Verified Purchase:No
This luggage is light weight and easy to roll around. Aside from this, if you plan to check-in this luggage, make sure you got a luggage cover. My 21'' luggage got several scratch after its first flight. Very disappointed to see it happened.
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, Lightweight, Stylish
Cons: Poor Quality, Tears Easily, Weak Seams
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great features
on April 19, 2025
Posted by: Jeep
from Boston, MA
[This review was collected as part of a promotion.] I bought it last week. It is very light weight and look gorgeous.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Scratch Easily...
on February 20, 2018
Posted by: Matchman
from Denver, CO
Verified Purchase:No
It is not easy to move if you loaded all the heavy stuffs in. After first use, there are significant scratches on the surface and corners.
Pros: Lightweight
Cons: Poor Quality, Tears Easily, Weak Seams
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
not good quality
on February 12, 2021
Posted by: smcust
from NJ
my previous review "did not meet all samsonite's review guidelines", so, I will say anything, just see the photos.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Not durable at all!
on September 11, 2023
Posted by: Dragonflyamy
from Westminster, MD
I used this suitcase for the first time last week and it was scratched and scuffed much more than I think it should have been for a first-time use. I understand Samsonite is not responsible for the way baggage handlers treat the bags, but the bag should be durable enough to withstand normal wear and tear. I paid so much for this bag and have no idea how many more times I will be able to use it.
The bad thing is, I bought my mom the exact suitcase for Christmas and now that this happened to mine, she's scared to use hers.
The bad thing is, I bought my mom the exact suitcase for Christmas and now that this happened to mine, she's scared to use hers.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite-US, Samsonite-US Care Team, September 15, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We'd love the opportunity to make this right for you. Please contact us at warranty@samsonite.com. Thanks again!
Written by a customer while visiting samsonite.com