Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,397 Reviews)
Rating breakdown 1,397 reviews
5 Stars
1,023
4 Stars
141
3 Stars
56
2 Stars
64
1 Star
113
80%of customers recommend this product.
(
753 out of
941)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: sunnysan
Verified Purchase:Yes
[This review was collected as part of a promotion.] Solid suitcase with great organization pockets and a strong warranty
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: IB
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good size and quality carry on. 3rd one I purchased.
Written by a customer while visiting samsonite.com
Posted by: Joe H.
from Utah
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Adequate compact size; expandable feature is a must since it is slightly smaller than what I was expecting. Holds a heavy backpack on top while rolling without tumbling over, which was the main annoyance of my last other brand carry-on.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Patrick
from Iteland
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] A fantastic piece of luggage. Very robust and can handle of lot of wear and tear from airlines. Wheel mechanism is 2nd to none. I love it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Honest Review
on June 26, 2026
Posted by: John
[This review was collected as part of a promotion.] Requesting feedback is most effective when it is quick, personalized, and easy to complete.
Response from samsonite.comBy Samsonite US Care Team, June 26, 2026
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com