Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,375 Reviews)
Rating breakdown 1,375 reviews
5 Stars
1,012
4 Stars
140
3 Stars
55
2 Stars
61
1 Star
107
80%of customers recommend this product.
(
745 out of
926)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Andrzej
from Chapel Hill NC
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product and quality as always. This is my 3rd bag for my all family.
Response from samsonite.comBy Samsonite US Care Team, August 4, 2025
Thank you for taking the time to leave your review. We are happy to hear you liked the product! The low star rating does not match the information given, so we will connect with you in case there's anything else we should know about your experience.
Written by a customer while visiting samsonite.com
Posted by: AE
from Houston, TX
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This carry-on spinner is the perfect size for short trips.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: KC
from Kansas City, MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] Right size. Rugged construction. All of the needed features.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] The wheels are smoth and I like the charging design. However, it is a little wield the direction of opening the suitcase.
Written by a customer while visiting samsonite.com
Customer Rating
2
Slightly too big for most airlines
on August 22, 2025
Posted by: Lillyw
Gender:Female
Nice suitcase, but slightly too big for almost every airline. You may be forced to check it at the gate for a small fortune if they are strict.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, August 22, 2025
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Posted by: Roxnyny
from NY
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought for my son. Haven't used it yet but looks nice! Selected it for the features and price point.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Julia G
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Glides like a dream! I would absolutely recommend this suitcase for anyone traveling.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Erik B
from Alabama
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great carry on! Needed to replace a ten year old one and I waited until this one went on sale. We travel a lot but don’t like to lug big suitcases around, and this fit the bill perfectly.
We have 2 trips next month and can’t wait to use it. Lightweight and holds everything we need for a 3-4 day trip.
We have 2 trips next month and can’t wait to use it. Lightweight and holds everything we need for a 3-4 day trip.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com