Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,375 Reviews)
Rating breakdown 1,375 reviews
5 Stars
1,012
4 Stars
140
3 Stars
55
2 Stars
61
1 Star
107
80%of customers recommend this product.
(
745 out of
926)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Feds
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is far too small for a carryon, it is more suitable for a carryon for European airlines. I was incredibly disappointed as I have owned a similar model in the past and I could fit so much in it.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, June 30, 2025
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Naples Fl
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] After 15 days of dragging a very old bag around Japan, I realized it’s time to step up the game. I did a little research, went for easy roll, light and comfort in movement. I selected this Samsonite carry-on. I’ve since been to Nashville twice with it and omg what a game changer.
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, July 9, 2025
Thank you for taking the time to leave your review. We are happy to hear you liked the product! The low star rating does not match the information given, so we will connect with you in case there's anything else we should know about your experience.
Written by a customer while visiting samsonite.com
Posted by: Nigel
from Ohio valley
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great lightweight carryon suitcase. Easy to roll and has plenty of room
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jonathan
from Kansas City, KS
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought my first one a while ago, and this is my second one. Truly couldn’t love it more, and am currently convincing my family to get some too
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Wls
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect size for me. Suits my needs to a T. Looking forward to years of use.
Written by a customer while visiting samsonite.com
Customer Rating
3
Spinner Carryon is Larger than most airlines allow
on July 24, 2025
Posted by: Jim
from Hardeeville, SC
Gender:Male
I bought this carry on spinner with plans to do quite a bit of airline traveling and I needed a quality carry-on. The external 23" size and 10" width stated are larger than than the allowable size in the airline guide you provide on your webpage. So far the gate agents have not questioned it, but last year I flew on flights where the agents required customers to squeeze their luggage into the hard templates. I used to have soft cloth luggage where it was possible to do that but your hard sized luggage does not. Samsonite should not be selling luggage that is known to exceed the airlines requirements and marketing it as a "Carry-On".
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, July 26, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Posted by: Amber
from New Orleans, LA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great carryon! Lightweight , roomy, and great glide.
Written by a customer while visiting samsonite.com
Posted by: Leo
from Miami
Verified Purchase:Yes
[This review was collected as part of a promotion.] Every luggage I’ve ever seen the lock faces out away from the handle. This one faces towards handle inward.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com