Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.4
(568 Reviews)
Rating breakdown 568 reviews
5 Stars
429
4 Stars
57
3 Stars
21
2 Stars
23
1 Star
38
84%of customers recommend this product.
(
311 out of
370)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Posted by: Jose l
from San Antonio
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It could be an inch bigger but, overall is nice looking.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Zzz
from New Orleans, LA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The luggage is very light, but it has a rigid frame and beautiful design.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Wls
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect size for me. Suits my needs to a T. Looking forward to years of use.
Written by a customer while visiting samsonite.com
Customer Rating
3
Spinner Carryon is Larger than most airlines allow
on July 24, 2025
Posted by: Jim
from Hardeeville, SC
Gender:Male
I bought this carry on spinner with plans to do quite a bit of airline traveling and I needed a quality carry-on. The external 23" size and 10" width stated are larger than than the allowable size in the airline guide you provide on your webpage. So far the gate agents have not questioned it, but last year I flew on flights where the agents required customers to squeeze their luggage into the hard templates. I used to have soft cloth luggage where it was possible to do that but your hard sized luggage does not. Samsonite should not be selling luggage that is known to exceed the airlines requirements and marketing it as a "Carry-On".
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, July 26, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Posted by: Emily T
from Charleston, SC
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve just gotten back from my first airline trip with this bag and am very happy with it. The bag rolls well in the airport, the handle extends easily, and it fits in the overhead bins well. It also is more spacious than my last bag.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Carrie
from Missouri
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Plenty of space, sturdy piece of luggage and wheels roll smoothly in all directions
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Bryan
from New york, NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It was a well research purchase and im glad i did it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Susan
from Apache Jct, AZ
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this carry on! It holds everything in place and looks great doing it! The wheels spin freely and it's nice and lightweight.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com