Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.4
(565 Reviews)
Rating breakdown 565 reviews
5 Stars
428
4 Stars
57
3 Stars
21
2 Stars
23
1 Star
36
85%of customers recommend this product.
(
311 out of
368)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Posted by: Gwen
from VA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This bag met all expectations, and it feels so…smooth. Everything about it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: MAC
from Minnesota
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my second Samsonite spinner. The only reason I am replacing my first one after 10+ years is because I’ve worn out the wheel tread since I often combine public transportation and walking while traveling. The familiarity of my same/old bag in a new color is fun! I expect this case exterior, zippers, and lock will function with the same Five Star rating as my previous bag.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Kathleen S.
from Northern VA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the feel and ease of use with this new piece of luggage.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Bradley
from Duluth, GA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the look and feel. Glides nicely and good quality.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jose l
from San Antonio
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It could be an inch bigger but, overall is nice looking.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Zzz
from New Orleans, LA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The luggage is very light, but it has a rigid frame and beautiful design.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Wls
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect size for me. Suits my needs to a T. Looking forward to years of use.
Written by a customer while visiting samsonite.com
Customer Rating
3
Spinner Carryon is Larger than most airlines allow
on July 24, 2025
Posted by: Jim
from Hardeeville, SC
Gender:Male
I bought this carry on spinner with plans to do quite a bit of airline traveling and I needed a quality carry-on. The external 23" size and 10" width stated are larger than than the allowable size in the airline guide you provide on your webpage. So far the gate agents have not questioned it, but last year I flew on flights where the agents required customers to squeeze their luggage into the hard templates. I used to have soft cloth luggage where it was possible to do that but your hard sized luggage does not. Samsonite should not be selling luggage that is known to exceed the airlines requirements and marketing it as a "Carry-On".
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, July 26, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com