Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.4
(565 Reviews)
Rating breakdown 565 reviews
5 Stars
428
4 Stars
57
3 Stars
21
2 Stars
23
1 Star
36
85%of customers recommend this product.
(
311 out of
368)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Customer Rating
1
very poor quailty
on December 3, 2023
Posted by: aish
from ra
few trips with in 8 months zipper's stitching is already tron.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 4, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Shuo
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this as part of an anniversary gift for my boyfriend. The suitcase is fine and is built well. However the biggest problem was how the color I ordered did not at all resemble the color I recieved. My boyfriends loves the dark green/british racing green/forest green schemes. So when I saw it on the samsonite page in the sage green, I was beyond ecstatic that I found a nice little carry-on in his favorite color. That feeling abruptly ended when he unboxed it. The color I received was matte and pastel like, and more blue than green (shown below). He said it was fine and alright but once I showed him the actual color on the website that I thought I had ordered, he agreed with me that it wasn't the same color at all. The color is definitely false advertising Otherwise the suitcase is fine. If I had known this is how the sage green actually looked like, I wouldn't have ordered it.
Written by a customer while visiting samsonite.com
Posted by: Betsy B.
from Georgia
Verified Purchase:Yes
Love the suitcase. Do not love the anxiety produced by being unable to open the suitcase for an entire day. Customer service rep helped, but my husband solved the problem by giving the latch an extra strong push, which opened it. The "instructions" (which were inside the locked suitcase) are ludicrous. It's a drawing of the latch and lock with red arrows indicating which way to push the lock. NO WRITTEN INSTRUCTIONS. No help with changing lock code. Just go to u-tube videos. Sampsonite is an icon of luggage. Surely they could produce a comprehensible set of instructions.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Great quality and lightweight!
on June 12, 2025
Posted by: ATW5220
from North Carolina
Gender:Female
[This review was collected as part of a promotion.] My husband and I both have this carry on bag - we just did a 2 week trip around Italy and this bag held up SO well! Very impressed with the quality, and it made those cobblestone streets way easier to haul luggage around that was durable and lightweight!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Juana
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love it , easy to maneuver , beautiful color , off white, for many complements.
Written by a customer while visiting samsonite.com
Customer Rating
5
great carry on
on September 27, 2025
Posted by: Megan
Gender:Female
[This review was collected as part of a promotion.] I really like this luggage. It is made well and the color choices are beautiful. I’ve used it 3 times to travel and it’s holding up very well. I like that if you want to pack a little more you can unzip the luggage to expand it.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Averi
Verified Purchase:Yes
Color is off - does not match my larger Samsonite luggage/larger version
Response from samsonite.comBy Katie, eCommerce, August 29, 2022
Hello, thank you for your review! We appreciate the feedback and will be passing this along to the teams for better improvement.
Written by a customer while visiting samsonite.com
Posted by: Cynthia
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the best suitcase ! So chic - looks terrific
Written by a customer while visiting samsonite.com