Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.4
(565 Reviews)
Rating breakdown 565 reviews
5 Stars
428
4 Stars
57
3 Stars
21
2 Stars
23
1 Star
36
85%of customers recommend this product.
(
311 out of
368)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - White/Grey
Customer Rating
3
Not A CARRY ON
on February 12, 2024
Posted by: loubova
from new york city
this bag BARELY meets the carry on size requirements for many airlines and doesn't meet them at all for some.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, February 14, 2024
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Veronica
from Undisclosed
Verified Purchase:Yes
#sweepstakes
Written by a customer while visiting samsonite.com
Customer Rating
2
Received it locked
on July 6, 2017
Posted by: -_-
from Rhode Island
Cannot yet comment how reliable it is, as I received the luggage locked. Couldn't reset the code; came with no instructions or anything to reset/open with. Will have to make a trip to a repair center. Thank you for wasting my timing.
Written by a customer while visiting samsonite.com
Customer Rating
2
Not a clean delivery and unclear instructions
on February 1, 2023
Posted by: anncyb
from Germany
Verified Purchase:Yes
Instructions unclear on how to change the code on the luggage and I received the item dirty and a few scuff marks.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Sarah P.
from Florida
Verified Purchase:Yes
It’s lightweight, durable, stylish and fits everything you need. For some airlines it’s technically slightly over the carry-on size but i have never had an issue. I also love the locking mechanism and the smooth handle mechanism.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Lauren G
from Simsbury Connecticut
Verified Purchase:Yes
Disappointed with the quality. Took this carry on luggage on a long weekend trip to New Orleans and the plastic is looking chewed up and is marked from simply rolling it to and from the airport and through security. I bought this for this trip and for an upcoming trip to South Africa and I am worried if it will even last.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: xlyy
Verified Purchase:Yes
dont get the white and green one so easy to get dirty but so hard to clean
Written by a customer while visiting samsonite.com
Customer Rating
3
Easy to get scratched!
on December 30, 2019
Posted by: Lisa C
from Maryland
Verified Purchase:No
This luggage is light weight and easy to roll around. Aside from this, if you plan to check-in this luggage, make sure you got a luggage cover. My 21'' luggage got several scratch after its first flight. Very disappointed to see it happened.
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, Lightweight, Stylish
Cons: Poor Quality, Tears Easily, Weak Seams
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com