Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.4 out of 5
4.4
(1,341 Reviews)
Open Ratings Snapshot
Rating breakdown 1,341 reviews
5 Stars
980
4 Stars
139
3 Stars
54
2 Stars
61
1 Star
107
80%of customers recommend this product. 
(
715 out of 896
)
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Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Customer Rating
1 out of 5
1
bad smell!
on September 18, 2020
Posted by: Unhappy customer
from Los Angeles
The luggage came with a heavy plastic smell so I had to return it.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
5 out of 5
5
Great purchase
on October 21, 2020
Posted by: Anonymous
from Jersey City, NJ
Verified Purchase:Yes
Love this size and the four wheels. Perfect for carryon!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5 out of 5
5
Good quality
on October 26, 2020
Posted by: Anita
from Miami
Verified Purchase:Yes
In purchases 3 of these and i really like the quality, it is also very spacious . I will definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3 out of 5
3
Key
on April 29, 2021
Posted by: Rosie
Verified Purchase:Yes
I do not like the fact that even though it has a lock, I can’t have a key. Only TSA! Bull, it’s my suitcase.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1 out of 5
1
Locked
on June 22, 2021
Posted by: Melissa M
from New York, NY
Verified Purchase:Yes
Suitcase arrived locked and there were no instructions to unlock
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1 out of 5
1
Terrible service and communication
on December 16, 2021
Posted by: Anonymous
Verified Purchase:Yes
I wouldn’t know. I ordered it over 2 weeks ago and it hasn’t even been processed yet…
Written by a customer while visiting samsonite.com
Customer Rating
2 out of 5
2
Nice suitcase but no key or instructions
on March 15, 2022
Posted by: Janna
from Longmont, CO
Verified Purchase:Yes
Two stars for a nice and sturdy suitcase. But it came with no key and no instructions on how to open with the code, nor how to reset the code.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
4 out of 5
4
Cool., I guess
on April 14, 2022
Posted by: Rico
Verified Purchase:Yes
Nice suitcase still don't understand why they cost so much it's a piece of plastic with four wheels
Written by a customer while visiting samsonite.com
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