Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,341 Reviews)
Rating breakdown 1,341 reviews
5 Stars
980
4 Stars
139
3 Stars
54
2 Stars
61
1 Star
107
80%of customers recommend this product.
(
715 out of
896)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Posted by: Betsy B.
from Georgia
Verified Purchase:Yes
Love the suitcase. Do not love the anxiety produced by being unable to open the suitcase for an entire day. Customer service rep helped, but my husband solved the problem by giving the latch an extra strong push, which opened it. The "instructions" (which were inside the locked suitcase) are ludicrous. It's a drawing of the latch and lock with red arrows indicating which way to push the lock. NO WRITTEN INSTRUCTIONS. No help with changing lock code. Just go to u-tube videos. Sampsonite is an icon of luggage. Surely they could produce a comprehensible set of instructions.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Travel agent Denise
from Lancaster PA
Verified Purchase:Yes
Just purchased suitcase. Used it a few days later on one non stop flight. Went to roll it through the airport to car and one wheel was a. Chewed up. Very unhappy especially since my prior suitcase lasted for 10 years.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: EJFo
from VA
Verified Purchase:Yes
The wheels move very well and well on carpet. Spacious. The case gets scratched easily.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: EricPB
from Monroe, NJ
Verified Purchase:Yes
As always, great Samsonite quality. Lots of room, the wheels work very well, and the suitcase is nice and light (under 10 lbs).
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Knoxville, TN
Verified Purchase:Yes
We've only gone on one trip so far and are very happy with the case. This is a huge departure from the 15-year-old Silhouette case that still works but has seen better days. The new materials and design make for a very light weight and flexible suit case.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Ningbin Ji
Verified Purchase:Yes
Good look and good price , the white color is pretty and the inner design is reasonable
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Nicauris
Verified Purchase:Yes
It is not possible to open my suitcases because it is closed I do not know the code to open it I need help please
Written by a customer while visiting samsonite.com
Customer Rating
5
Great quality and lightweight!
on June 12, 2025
Posted by: ATW5220
from North Carolina
Gender:Female
[This review was collected as part of a promotion.] My husband and I both have this carry on bag - we just did a 2 week trip around Italy and this bag held up SO well! Very impressed with the quality, and it made those cobblestone streets way easier to haul luggage around that was durable and lightweight!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com