Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,341 Reviews)
Rating breakdown 1,341 reviews
5 Stars
980
4 Stars
139
3 Stars
54
2 Stars
61
1 Star
107
80%of customers recommend this product.
(
715 out of
896)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Customer Rating
5
Just what I was looking for
on January 18, 2021
Posted by: Chas
from Colorado
[This review was collected as part of a promotion.] I was in need of a new carry on for an upcoming trip and this one fit the bill. It's a nice color so I'll be able to see my suitcase easily, it's hard sided for better protection, and with the swivel wheels it glides easily. It has a TSA approved lock which is nice. It expands, has cross straps and a zip pocket to keep my luggage secure. I'm really happy with this suitcase.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Philip G
from NY,NY
Verified Purchase:Yes
Item never showed up. Customer service never responded. Very unhappy with Samsonite.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, September 23, 2022
Hello, thank you for letting us know! We are so sorry to hear this. Someone from our Customer Experience team will reach out to you directly to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
2
Not a clean delivery and unclear instructions
on February 1, 2023
Posted by: anncyb
from Germany
Verified Purchase:Yes
Instructions unclear on how to change the code on the luggage and I received the item dirty and a few scuff marks.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
4
Beautiful, easy to use!
on March 5, 2023
Posted by: Anya
from NY
I gave this set 4 stars because I would suggest to never make luggage in the color white ever again. After using this set for the first time, it makes my luggage look as though I had it for 10 years. Who in the world would buy why suitcases they asked? Me! :( … But… I would buy this set again, but in a different color. So smooth to use and I especially love the expanding feature.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Sarah P.
from Florida
Verified Purchase:Yes
It’s lightweight, durable, stylish and fits everything you need. For some airlines it’s technically slightly over the carry-on size but i have never had an issue. I also love the locking mechanism and the smooth handle mechanism.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: JP
from Asia
Verified Purchase:Yes
Can see wear and scuffs on first use!
Pros: Stylish
Cons: Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: DeVon
from California - I frequently travel to New York.
Verified Purchase:Yes
Haven’t used it yet. BUT it looks fabulous, sturdy and safe! Can’t wait to use it this holiday for traveling.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Lauren G
from Simsbury Connecticut
Verified Purchase:Yes
Disappointed with the quality. Took this carry on luggage on a long weekend trip to New Orleans and the plastic is looking chewed up and is marked from simply rolling it to and from the airport and through security. I bought this for this trip and for an upcoming trip to South Africa and I am worried if it will even last.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com