Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,341 Reviews)
Rating breakdown 1,341 reviews
5 Stars
980
4 Stars
139
3 Stars
54
2 Stars
61
1 Star
107
80%of customers recommend this product.
(
715 out of
896)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Customer Rating
1
one wheel gone on its first international trip
on August 15, 2023
Posted by: lyt627
from New York
Just bought the suitcase and brought it on an international trip. The surface scratches very easily which is a small issue. On the returning flight back home, I dragged the suitcase down the belt and realized that one wheel was missing. I've used tons of suitcases over the decades, and I've never seen a suitcase so flimsy and poorly made.
Response from samsonite.comBy Samantha, eCommerce, August 21, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
1
Not the quality I expected
on February 13, 2023
Posted by: K M B
Expansion zipper broke on first use. Plastic is soft and was very scratched and scuffed from one trip. Won't let me return for money back which I understand is the policy but was hoping for an exception given quality concerns. Expected better from Samsonite especially because the Amazon Basics suitcase I replaced was 10x as durable and 1/2 the cost.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
The zipper lock hook broke off on the very first use of this bag
Response from samsonite.comBy Katie, eCommerce, March 2, 2023
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
5
Great one
on November 27, 2024
Posted by: Trish989
[This review was collected as part of a promotion.] Very durable Roomy.
Took it on several trips. Still look brand new . Check in few times . No scratches.
Took it on several trips. Still look brand new . Check in few times . No scratches.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
awkward at best
on November 2, 2018
Posted by: disappointed traveler
from Washington, DC
I bought this bag for a multi-stop trip. I couldn't prop open the top while packing. I didn't think much of it at the time. When I picked up my bag, I was surprised at the large number of scrapes on it. This bag is not a true 3D rectangle. Rather, it has eight sides. This makes balancing to pack or unpack very difficult. I suspect this also made it more vulnerable to scratches. The person with whom I was traveling had a traditional hard, four wheeled Samsonite. That one had fewer scratches after > 20 trips than mine did after one. I am so disappointed in this purchase. I thought I could count on Samsonite. I was wrong.
Pros: Lightweight
Cons: Poor Quality, difficult to balance, Difficult to Pack
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Can’t extend handle
on November 26, 2022
Posted by: Makit
from New York
I bought one in Woodbury common last night. The handle does not extend.
I can’t drive 2hours for exchange. What should I do?
I can’t drive 2hours for exchange. What should I do?
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, November 30, 2022
Hello, we are sorry to hear that you had issues with your new product. Our customer service team is experiencing higher than average call volumes and as a result are taking a bit longer than normal to respond. We have escalated your issue, and someone will reach out to you as soon as possible to help with a resolution.
Written by a customer while visiting samsonite.com
Customer Rating
1
Quality & Durability Questionable!!!
on May 15, 2024
Posted by: JDaniell
from New York City
I received the Freeform Carry-On Spinner as a birthday gift. When I opened the box I was elated because of the brand Samsonite one of the most well-known travel brands in the world! My thoughts were: it is a quality product and will be durable. Plus, I loved the color, the style, and the ease of motion. However, I was extremely wrong. I recently had an opportunity to use my brand new suitcase for the first time on a trip to Puerto Rico. To my dismay and utter dissatisfaction my brand new suitcase now looks like it has been through the wringer. It looks dirty, used, and abused after one single use. I can only imaged how it will look after a few more uses while vacationing. Honestly, I am a little embarrassed to travel with it now. I do not recommend for anyone to purchase this suitcase due to low quality and durability. I recommend for individuals looking to purchase new luggage to look into other luggage companies for more durable and quality luggage!!! The proof is in the photos below.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, May 17, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
Stood The Test
on April 29, 2023
Posted by: DJMikeeG
from Fortson, Georgia
Frequent Flyer here. I’ve had one for over a year that gets checked and transferred twice a week. Excellent durability! Would buy again! Only one issue. Bag handlers tore a zipper pull off. Can you help me with a replacement? Pic attached.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com