Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,341 Reviews)
Rating breakdown 1,341 reviews
5 Stars
980
4 Stars
139
3 Stars
54
2 Stars
61
1 Star
107
80%of customers recommend this product.
(
715 out of
896)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Posted by: Anonymous
from Phoenix Arizona
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best suitcase I love samsonite best brand ever! Never disappointes
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Satisfied. No surprises...just as advertised.
on November 10, 2025
Posted by: Cody
from New Smyrna Beach, Florida
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nice piece of luggage. Light weight and rolls well.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Please market this as check-in luggage
on November 21, 2025
Posted by: D
I bought this a month ago to replace an older and very reliable samsonite model. I have found out it only meets the carry-on size limits for one domestic carrier. I now have to check this luggage in if I want to bring it home.
Response from samsonite.comBy Samsonite US Care Team, November 24, 2025
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Customer Rating
2
Confused size description online
on November 23, 2025
Posted by: Lilian
[This review was collected as part of a promotion.] This was my first time purchasing this item online, and the size description was very confusing. The listing said the suitcase was 27.5 inches, but the actual product is a 24-inch medium. The height includes the wheels, which makes it look larger on paper, but it is still classified as a 24-inch bag.
Because of this unclear description, I ended up ordering the wrong size. When I tried to return it, I found out that there would be additional fees, which was disappointing since the mistake was caused by the misleading information on the website.
Overall, the product itself is nice, but I really hope the company can update the size details to avoid confusion for future customers.
Response from samsonite.comBy Samsonite US Care Team, November 24, 2025
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Written by a customer while visiting samsonite.com
Customer Rating
3
Not great
on December 26, 2025
Posted by: jen521
from Ohio
Gender:Female
I bought this in 2023 and have used it 3-4 times...its already really scratched up.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 29, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com