Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,345 Reviews)
Rating breakdown 1,345 reviews
5 Stars
980
4 Stars
140
3 Stars
54
2 Stars
61
1 Star
110
80%of customers recommend this product.
(
715 out of
899)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Posted by: Michigan Customer
from Ann Arbor, MI
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This suitcase is lightweight, can carry a lot, and of good quality.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Spinner Carryon is Larger than most airlines allow
on July 24, 2025
Posted by: Jim
from Hardeeville, SC
Gender:Male
I bought this carry on spinner with plans to do quite a bit of airline traveling and I needed a quality carry-on. The external 23" size and 10" width stated are larger than than the allowable size in the airline guide you provide on your webpage. So far the gate agents have not questioned it, but last year I flew on flights where the agents required customers to squeeze their luggage into the hard templates. I used to have soft cloth luggage where it was possible to do that but your hard sized luggage does not. Samsonite should not be selling luggage that is known to exceed the airlines requirements and marketing it as a "Carry-On".
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, July 26, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Boston, MA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Just received my new Samsonite Freeform luggage and it is gorgeous! It had a sleek, elegant and sophisticated look. Can’t wait to use it!!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Grandma
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Durable and light- love the color- excited for our trip!
Written by a customer while visiting samsonite.com
Posted by: Sheryl
from Overland Park, KS
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Every stitch on this bag is precise, and the zippers are solid. A pleasure to roll thru airports...
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Steve
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Size, function and form is great. It’s look and feel and ruggedness is worth the money. Excited to use it for the first time.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Megan
from St Augustine, FL
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very light bag that rolls very well, easy to maneuver in the airport
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jagu
from Columbus ohio
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Sturdy, durable, large enough and nice color. I would recommend it to everyone.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com