Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,341 Reviews)
Rating breakdown 1,341 reviews
5 Stars
980
4 Stars
139
3 Stars
54
2 Stars
61
1 Star
107
80%of customers recommend this product.
(
715 out of
896)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Customer Rating
4
INSTRUCTIONS WOULD HAD BEEN NICE
on June 29, 2024
Posted by: Nurse731
Pretty but had NO instructions on how to set /unlock!!..had to Google it, but for the price I paid I shouldn't have had to....another fellow cruiser that ordered one also did not have instructions
Written by a customer while visiting samsonite.com
Customer Rating
5
Love
on January 22, 2025
Posted by: Dais
from Pa
[This review was collected as part of a promotion.] Just as pictured. Great color. Locks. Ribbed outside. Perfect size.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Samsonite Freeform large luggage scratches easliy
on January 4, 2026
Posted by: Avery123
from San Francisco
[This review was collected as part of a promotion.] Scratches all over on my new Samsung Freeform large lugguage to a Europe trip. Bad quality.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, January 6, 2026
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Customer Rating
5
If I were you, I would seriously consider this product.
on June 11, 2020
Posted by: David
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really love the style and numerous features of the luggage. The expandability of the luggage is great for when you need extra space clothes or any other personal items. Right away when I took these out of the box the quality and overall feel was fantastic. I love the spinner luggage style, this one in particular felt very nice to roll on two or four wheels. The suitcase seems to be very durable and I can't wait to see how it performs over a long period of time. Great job Samsonite
Written by a customer while visiting samsonite.com
Posted by: Angie
from Dallas, TX
Verified Purchase:Yes
I need a new carry on for long weekends, I was surprised at the amount of things I could take with me and still have room to bring a few "new" item from my trip.
Pros: Easy To Carry, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jacquelyn
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Really disappointed in the quality of this suitcase. The handle sticks every time I try to close it and after just one trip, the wear and tear makes it look like this is a 10 year old suitcase.
Written by a customer while visiting samsonite.com
Posted by: Heidi
from Fort Wayne, IN
Verified Purchase:Yes
This suitcase as is stylish, roomy, and lightweight. I was afraid it would be heavy and clunky but it's not at all! It's very light and glides easily on the ground. It got scratched on the first use thanks to rough baggage handlers, but it held up and still looks stylish. I would recommend this bag to anyone - but would probably avoid the white color bc the scratches will accumulate quickly if you travel frequently.
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight, Stylish
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
I had the 21 inch and needed the 24 for longer trips
on January 23, 2019
Posted by: Rob
from Landisville PA
Verified Purchase:Yes
Good for longer trips #sweepstakes
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, High Quality, Lightweight
I would recommend this to a friend!
Written by a customer while visiting samsonite.com