Customer reviews from samsonite.com
Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,341 Reviews)
Rating breakdown 1,341 reviews
5 Stars
980
4 Stars
139
3 Stars
54
2 Stars
61
1 Star
107
80%of customers recommend this product.
(
715 out of
896)
Customer Reviews for Samsonite - Freeform 28" Expandable Spinner Suitcase - Black
Posted by: Shiny
Verified Purchase:Yes
The side handle broke after a second use. Very disappointed at the quality. Hopefully warranty covers it.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Justo
Verified Purchase:Yes
The main zipper broke on our first travel, I’m still trying to get the part but had no response yet
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: J——-
Verified Purchase:Yes
Looks nice is beautiful, but gets scratched easily
Written by a customer while visiting samsonite.com
Customer Rating
2
Looks nice, quality disappoints, wish returnable
on April 16, 2023
Posted by: Disappointed.
Verified Purchase:Yes
I love the look, color and the wheels, unfortunately I'm disappointed in the quality. Just one trip, the very 1st trip, the logo/plague already cracked and luggage is showing scratches :( While my son's Ricardo carry-on (much cheaper) still looks brand new on its 5th trip...so we know it's not airlines neglect or whatever the warranty says abt wear & tear...it's just Samsonite Freeform quality is not up to par.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Posted by: Brock.Lee
from Jacksonville FL
Verified Purchase:Yes
Retractable handle is a bit frail, I have to be super careful using it to tow the suit case as it will likely break eventually.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Roberto C
from Puerto Rico
Verified Purchase:Yes
I like the construction and look, but it needs more zipper pockets.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Travels well with others
Verified Purchase:Yes
Really like the suitcase. Rolls easy, roomy for a carry on, love the white but won’t stay that way flying good quality for the price
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Meh- not very solid
on April 19, 2024
Posted by: Bintajen
from Los Angeles
Each time we’ve used our bags something fails. The zipper failed the first time, the second time a plastic piece ( I think the built in tag)came loose and we were unable to reattach. Seem to get very scratched up so, our new luggage looks worn, right out the gate. (No pun intended) . We have 3 of these but next go round we will likely look elsewhere since there doesn’t seem to be a good warranty for these kinds of defects.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, April 20, 2024
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com