Customer reviews from Samsung US
Samsung - 65 Class QN900D Series Neo QLED 8K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(372 Reviews)
Rating breakdown 372 reviews
5 Stars
310
4 Stars
40
3 Stars
13
2 Stars
5
1 Star
4
84%of customers recommend this product.
(
26 out of
31)
Customer Reviews for Samsung - 65 Class QN900D Series Neo QLED 8K Mini LED Smart Tizen TV (2024)
Customer Rating
5
Picture quality is the best.
on February 20, 2025
Posted by: Rich
We got the QN900D for Christmas and have really enjoyed the the tv and sound bar. Best picture and sound ever.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Falwless TV
on February 20, 2025
Posted by: Wesker
from Dallas
The best of the best in 8K and upscaling, flawless for gaming!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great picture, poor reliability.
on February 20, 2025
Posted by: Justinwr
from Napa, CA
I bought this TV three months ago. The picture is great and the interface is easy to use. However, on Monday, 2/17/2025 the TV stopped working. There is no standby light and it will not turn on. I followed the trouble shooting remedies and it still wont turn on. I have been reading this is a common problem with Samsung televisions. I have been loyal to Samsung but may be leaving as their other products have issues as well (washer and dryer repeat breakdowns).
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Samsung Specialist, February 20, 2025
Justinwr,
It’s unfortunate to hear of your experience with Samsung’s QN900D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear of your experience with Samsung’s QN900D TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointing Upgrade
on February 7, 2025
Posted by: momofthree
from Wisconsin
It is a nice tv, when it is working. We upgraded to this one after our previous QLED 8K died within a year. With this one, the screen doesn't come on when you turn the TV on. It takes turning it on and off 3+ times to actually be able to watch it.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Specialist, February 7, 2025
momofthree,
We appreciate your review, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your QN900D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your review, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your QN900D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent tv
on February 5, 2025
Posted by: Mantaro13
Everyday I’m happy when I see my TV the pics it’s amazing.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and nice tv
on February 5, 2025
Posted by: Ricky
from Miami, Florida
I bought it a few months ago ago in 2024 , I like de HDR
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Purchase that I have made
on February 5, 2025
Posted by: BobP
I purchased this as an upgrade from a 75 “ Samsung 4K to this 85”8K and love it!!! Perfect picture and surround sound with my new Samsung Sound system!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on February 5, 2025
Posted by: CRAGER
from Eau Claire, WI
I bought this TV back in October...Not regretting it..Crystal clear picture..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US