Customer reviews from Samsung US
Samsung - 85 The Frame Customizable Bezel - Sand Gold
Average customer rating
4.3
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
3
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
0
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for Samsung - 85 The Frame Customizable Bezel - Sand Gold
Customer Rating
2
Too large and needs more magnets
on June 28, 2025
Posted by: Toga
from Arizona
The bezel is too large and the bottom part falls off my tv. It needs larger magnets or more to hold it on.
No, I would not recommend this to a friend.
Performance
2
Design
2
Value
3
Response from Samsung USBy Samsung Brand Ambassador, July 1, 2025
Toga,
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process, including inserting the provided clips to close seams.
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process, including inserting the provided clips to close seams.
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on September 14, 2024
Posted by: Always
[This review was collected as part of a promotion.] Great looking! Catches my family's eyes everytime ! A+.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Cool......
on May 13, 2024
Posted by: Coolcool
[This review was collected as part of a promotion.] Cool............... ........
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Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simply Amazing
on August 22, 2025
Posted by: LivLuvsShoppin
[This review was collected as part of a promotion.] Best tv I've ever had. I love how seamless it is. Fast & smooth.
Value
5
Written by a customer while visiting Samsung US