Customer reviews from Samsung US
Samsung - 65 Class QN990F Series Neo QLED 8K Mini LED SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.9
(575 Reviews)
Rating breakdown 575 reviews
5 Stars
539
4 Stars
33
3 Stars
2
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
126 out of
130)
Customer Reviews for Samsung - 65 Class QN990F Series Neo QLED 8K Mini LED SamsungVision AI Smart Tizen TV (2025)
Customer Rating
5
Great picture and Quality!
on December 22, 2025
Posted by: NOLANRYAN0181
[This review was collected as part of a promotion.] Another Great Samsung TV! A bit more expensive than id have liked. But overall fantastic!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best sound and picture
on December 22, 2025
Posted by: Lovethis
[This review was collected as part of a promotion.] So clear and easy to use. Beautiful sound when hooked up to speakers. Love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome product
on December 31, 2025
Posted by: Will1216
[This review was collected as part of a promotion.] This product has amazing picture and sound. I can literally imagine that I'm in the movie, it's real life imagining is out of this world. I can feel the picture on my face and I'm in the back drop physically. I would never own another product after experiencing this in person!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This tv is awesome!
on February 2, 2026
Posted by: Epicthemepic
[This review was collected as part of a promotion.] epic and awesome because I wanna get this for my mom's birthday and she always wanted one
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 4, 2026
Posted by: Wdsmn29
[This review was collected as part of a promotion.] Good picture great features and quality good picture
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture quality
on February 4, 2026
Posted by: Deeroj13
[This review was collected as part of a promotion.] The brightness and picture quality are unmatched! Can't believe it took so long to spring for one of these models. I would have done it sooner had I known the picture would be beyond belief! Would recommend 100%
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
amazing!
on February 4, 2026
Posted by: dexterdexter
[This review was collected as part of a promotion.] this is the most amazing 85" Class Neo QLED 8K QN990F Vision AI Smart TV (2025)
Written by a customer while visiting Samsung US
Customer Rating
3
Not what I would expect from the flagship model
on February 5, 2026
Posted by: rob 86
from new york
[This review was collected as part of a promotion.] Within 2 months of having the TV I've noticed several small squares on the screen in a row, painful to get support out to look at the screen. AI features can make the picture overly dark and mute the colours
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
2
Response from Samsung USBy Samsung Specialist, February 5, 2026
Hi,
We appreciate your input on the picture quality of Samsung’s QN990F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
We appreciate your input on the picture quality of Samsung’s QN990F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US