Customer reviews from Samsung US
Samsung - 98 Class QN90F Series Neo QLED Mini LED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.8
(458 Reviews)
Rating breakdown 458 reviews
5 Stars
381
4 Stars
53
3 Stars
16
2 Stars
3
1 Star
5
95%of customers recommend this product.
(
166 out of
174)
Customer Reviews for Samsung - 98 Class QN90F Series Neo QLED Mini LED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
1
Awful UI experience
on February 2, 2026
Posted by: Comeonnow
from maryland
The Menu Is by far the biggest pain point in this TV. What used to to be simple in older TV's is filled with un-removable bloat, ads, and Forced Samsung TV plus. All in the menu pushed up first so you have to scroll past it to reach the stuff you actually want.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
2
Response from Samsung USBy Samsung Specialist, February 2, 2026
Hi there,
Thanks for sharing your thoughts on Samsung's QN90F TV. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thanks for sharing your thoughts on Samsung's QN90F TV. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Not Worth It
on January 24, 2026
Posted by: NeverBuyingSamsungAgain
Do not buy a Samsung tv. Not only does it randomly disconnect from the internet and the sound bar randomly disconnects (even when it is not related to the internet; then you can only hear background music until it just fixes itself), we can't play the xbox we connected to the tv. It automatically opens the Samsung gaming app even though our xbox is connected to the HDMI2. Looks like you can't switch between the different HDMIs anymore with a recent update as they are gone. I will NEVER buy another Samsung tv. Dissapointed and frustrated that this was a huge waste of money.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Specialist, January 26, 2026
Hi,
Thank you for sharing your experience with the internet connection on your Samsung QN90F TV. Whether you're using Wi-Fi or a wired (LAN) connection, there are a few steps you can take to help resolve the issue:
1. Power Cycle Your Equipment. Unplug both your TV and router/modem from the wall outlet. Wait at least 30 seconds, then plug them back in and allow both devices to fully restart.
2. Check the Network Status. On your TV, go to: Home > left directional key > Settings > All Settings > Connection > Network > Network Status. This will help determine if the issue lies with the network or the TV.
3. Try a Different Connection Type. If you're using Wi-Fi, try connecting an Ethernet (LAN) cable directly from your router to the TV to test the connection. If you're using a wired connection, try switching to Wi-Fi to see if the issue persists.
4. Reestablish the Network Connection. Go to: Settings > All Settings > Connection > Network > Open Network Settings, and follow the prompts to reconnect to your Wi-Fi or wired network.
5. Update Firmware. Software updates can often resolve network bugs. To check for the latest version: Settings > Support > Software Update > Update Now
If these steps don't resolve the issue, we’d be happy to provide further assistance. Please call Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat is also available at the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your experience with the internet connection on your Samsung QN90F TV. Whether you're using Wi-Fi or a wired (LAN) connection, there are a few steps you can take to help resolve the issue:
1. Power Cycle Your Equipment. Unplug both your TV and router/modem from the wall outlet. Wait at least 30 seconds, then plug them back in and allow both devices to fully restart.
2. Check the Network Status. On your TV, go to: Home > left directional key > Settings > All Settings > Connection > Network > Network Status. This will help determine if the issue lies with the network or the TV.
3. Try a Different Connection Type. If you're using Wi-Fi, try connecting an Ethernet (LAN) cable directly from your router to the TV to test the connection. If you're using a wired connection, try switching to Wi-Fi to see if the issue persists.
4. Reestablish the Network Connection. Go to: Settings > All Settings > Connection > Network > Open Network Settings, and follow the prompts to reconnect to your Wi-Fi or wired network.
5. Update Firmware. Software updates can often resolve network bugs. To check for the latest version: Settings > Support > Software Update > Update Now
If these steps don't resolve the issue, we’d be happy to provide further assistance. Please call Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat is also available at the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv for the price
on July 4, 2025
Posted by: BigMike
[This review was collected as part of a promotion.] Bought two of them, one for me and one for junior; we both like them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
OLED TV Alternative!
on November 5, 2025
Posted by: Robert
[This review was collected as part of a promotion.] If you are looking for a OLED alternative with zero risk of screen burn-in this is the TV to get in 2025.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Wall mount and buffering problems
on May 6, 2025
Posted by: Wontacceptmynickname
[This review was collected as part of a promotion.] I purchased the 2025 Class Neo QLED 4k QN90F. Beautiful picture. But the mounting holes are at the bottom of the set rather than in the mid section so my current wall mount places the TV higher than the space available. This is not mentioned in the specs. Samsung has yet to answer my request for wall mount information. The second issue is the buffering. If I rewind 4 or 5 frames, it takes 10 seconds + before the show continues. The response that it is on my end, my equipment is unfounded. I have all the necessary equipment, ethernet, router, etc., that is blamed. The TV I replaced had no buffering problems.
Value
3
Response from Samsung USBy Samsung Specialist, May 6, 2025
Hello there,
Thank you for sharing your experience with your QN90F TV. Please note that the Installation and Unpacking Guide included in-box with your TV provides you with these specific wall mounting/installation dimensions you're looking for.
You can also view & download it from our site here: https://downloadcenter.samsung.com/content/EM/202502/20250222034302001/BN68-20977A-00_IG_QN90D%20QN90F%2043-85inch_ZA_Eng_241224.0.pdf
For quick reference of the included/above guide - the 55" QN90F utilizes a VESA pattern of 200mm x 200mm. The distance from the top VESA holes to the top of the TV is 9.4". The distance from the bottom VESA holes to the bottom of the TV is 10.5".
Buffering during streaming is typically related to internet speed or signal strength. This can happen when your connection isn’t able to deliver data quickly enough for smooth playback.
We recommend the following steps to help improve streaming performance:
1. Use a 5GHz Wi-Fi connection, if available
2. Try a wired LAN connection for more stability
3. Reposition your router to minimize obstacles between it and the TV
4. Make sure your TV is running the latest firmware (Settings > Support > Software Update)
5. Run Device Care to optimize performance: Home > left directional key > Settings > Support > Device Care > Start Device Care
If buffering continues, you may want to contact your internet service provider to check your current speed or explore upgrade options.
If we can assist further, please call us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.
~ Samsung Specialist
Thank you for sharing your experience with your QN90F TV. Please note that the Installation and Unpacking Guide included in-box with your TV provides you with these specific wall mounting/installation dimensions you're looking for.
You can also view & download it from our site here: https://downloadcenter.samsung.com/content/EM/202502/20250222034302001/BN68-20977A-00_IG_QN90D%20QN90F%2043-85inch_ZA_Eng_241224.0.pdf
For quick reference of the included/above guide - the 55" QN90F utilizes a VESA pattern of 200mm x 200mm. The distance from the top VESA holes to the top of the TV is 9.4". The distance from the bottom VESA holes to the bottom of the TV is 10.5".
Buffering during streaming is typically related to internet speed or signal strength. This can happen when your connection isn’t able to deliver data quickly enough for smooth playback.
We recommend the following steps to help improve streaming performance:
1. Use a 5GHz Wi-Fi connection, if available
2. Try a wired LAN connection for more stability
3. Reposition your router to minimize obstacles between it and the TV
4. Make sure your TV is running the latest firmware (Settings > Support > Software Update)
5. Run Device Care to optimize performance: Home > left directional key > Settings > Support > Device Care > Start Device Care
If buffering continues, you may want to contact your internet service provider to check your current speed or explore upgrade options.
If we can assist further, please call us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Remote sucks
on May 31, 2025
Posted by: Racerx9107
[This review was collected as part of a promotion.] This television is not very user friendly and the remote is awful!
Value
3
Response from Samsung USBy Samsung Specialist, June 2, 2025
Racerx9107,
We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your QN90F TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your QN90F TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
This is a great TV with great features...
on July 5, 2025
Posted by: RJPIII
[This review was collected as part of a promotion.] My TV is used for streaming, movies, and video games...
It has improved my experience when use this TV....
The TV sound is also great when I do not choose to use my surround system....
Great option for a TV...
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome picture
on July 5, 2025
Posted by: Ylisha
[This review was collected as part of a promotion.] The AI upscaling does a wonderful job and makes the picture lifelike. I am amazed by the clarity and detail this TV has. My TV shows and movies are much more enjoyable to watch with this TV.
Value
5
Written by a customer while visiting Samsung US