Customer reviews from Samsung US
Samsung - 98" Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(798 Reviews)
Rating breakdown 798 reviews
5 Stars
645
4 Stars
96
3 Stars
28
2 Stars
15
1 Star
14
87%of customers recommend this product.
(
89 out of
102)
Customer Reviews for Samsung - 98" Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024)
Customer Rating
1
The price tag doesn't match the quality promises
on March 20, 2025
Posted by: Yelasri
[This review was collected as part of a promotion.] I was suspecious about purchasing the TV in first place, due to the discount provided, and I was like wow, this is a great deal, so I did, unfortunately, the quality isn't as shown on the advertisment or the description. Samsung should do better and provide reality demos about the TV, not to keep the customer clueless and not aware that the TV won't even match QN85. that was an unfortunate purchase for me.
Value
1
Response from Samsung USBy Samsung Specialist, March 20, 2025
Yelasri,
We appreciate your review of Samsung’s QN90D TV. So we can better understand the issues you’re experiencing and provide you with assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your review of Samsung’s QN90D TV. So we can better understand the issues you’re experiencing and provide you with assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Audio issues
on April 20, 2025
Posted by: Bob123
[This review was collected as part of a promotion.] I also bought an S90D at the same time as my QN90D, and they both have an irritating problem with the audio volume jumping up for no apparent reason. I have tried every combination of settings, including disabling the microphone, and they both still do the same thing. I have both TVs for sale and will never buy a Samsung TV again.
Value
1
Response from Samsung USBy Samsung Specialist, April 21, 2025
Bob123,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great view
on September 21, 2025
Posted by: Gambler19
[This review was collected as part of a promotion.] I mostly stream all my favorites and the picture is perfect on all forms of viewing. Definitely worth the upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Holographic nightmare
on December 31, 2024
Posted by: Camel4you
from Los Angeles
I bought it for Christmas and it’s a complete disaster picks up every single light in my house and turns it into a hologram, waiting to get a new one hopefully it is defective
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, December 31, 2024
Hi,
Thank you for your review of the QN90D Neo QLED TV and for sharing your feedback regarding screen glare. Please know that your TV is engineered with Anti-Glare Technology designed to minimize ambient light reflections. We understand that light conditions of each room environment are different. For optimal glare control, we recommend repositioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for your review of the QN90D Neo QLED TV and for sharing your feedback regarding screen glare. Please know that your TV is engineered with Anti-Glare Technology designed to minimize ambient light reflections. We understand that light conditions of each room environment are different. For optimal glare control, we recommend repositioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Nice features
on September 22, 2025
Posted by: Bigmike529
[This review was collected as part of a promotion.] I have a 50-inch TV and a 55-inch TV in my room. One faces one way when I'm lying down, and the other faces the other way when I'm lying the other way.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture
on March 29, 2024
Posted by: D584
from IL
so far its a great tv but you cant add samsung care at time of purchase and they dont allow you to add after. Hope samsung allows pre order customers to add later.
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy Samsung Specialist, March 29, 2024
Hi D584,
Thank you for sharing your review of Samsung's QN90D and your online ordering experience. While Samsung Care can be purchased post-order, we've escalated your case and a representative will be in touch to ensure you're able to add this onto your new TV.
Should you ever need to add post-purchase Care onto a future Samsung TV, please know you can both check eligibility and add protection here: https://scplus.samsungsupport.com/#/start
If there’s anything we can ever help with such as optimizing settings, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Product Registration: For easy access to support, promos and offers, and more
~ Samsung Specialist
Thank you for sharing your review of Samsung's QN90D and your online ordering experience. While Samsung Care can be purchased post-order, we've escalated your case and a representative will be in touch to ensure you're able to add this onto your new TV.
Should you ever need to add post-purchase Care onto a future Samsung TV, please know you can both check eligibility and add protection here: https://scplus.samsungsupport.com/#/start
If there’s anything we can ever help with such as optimizing settings, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Product Registration: For easy access to support, promos and offers, and more
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!!
on May 31, 2024
Posted by: Loveit
[This review was collected as part of a promotion.] Truly happy with my purchase. Great price. Great quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Mostly Great Tv
on June 29, 2024
Posted by: darkblade
[This review was collected as part of a promotion.] Overall its a pretty good tv. My only complaint is the UI is a little bit confusing.
Value
4
Written by a customer while visiting Samsung US