Customer reviews from aosom.com
Pawhut - 39" Portable Soft-Sided Cat Carrier, Cat Kennel, Travel Dog Crate, Soft Cushions & Storage Bag, Easy to Fold
Average customer rating
4.7
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
32
4 Stars
7
3 Stars
1
2 Stars
0
1 Star
1
Customer Reviews for Pawhut - 39" Portable Soft-Sided Cat Carrier, Cat Kennel, Travel Dog Crate, Soft Cushions & Storage Bag, Easy to Fold
Customer Rating
1
Terrible zippers ruin it
on April 8, 2021
Posted by: Anonymous
I wanted (needed) to love this product. The idea of be able to keep two cats together with an option for separate time is great.
The carry itself is OK, but not the quality I had hoped for. The hammock would be OK for a much smaller cat, but I bought this for two larger cats (15 and 18 lbs). It would not be possible for them to climb onto it and have any room. It also seems likely that the carrier roof would collapse from extra weight. I removed the hammocks because of this. With hammocks removed, there is quite a lot of room inside, even with my big cats.
The zippers are of extremely poor quality. Mine arrived with one zipper damaged (bent) in the middle making it very difficult to close the zipper over that part. Many of the zippers were already closed when I took the product out of the box, which by itself would be fine, but three of those were already split open. After some careful zipper surgery, I was able to get them realigned and zipped again, but this leaves significant doubt that any amount of pressure from inside (cat moving, scared, etc) could could them to split again, especially the one that is bent.
I have not tried to use the carry to take the cats anywhere yet, but I have left it open for them to explore and play in. They seem to like it well enough.
For such an expensive product, the use of cheap zippers ruins this product. Given the point of such a product is to keep the pet safe inside, this is not likely to do that. I have no choice but to keep it for an upcoming trip. I hope it stays together long enough to transport them without issue, but I highly doubt it.
I researched hundreds of available options. This seemed to be the best choice. I struggled with buying this particular one because of the increase in cost over its $99 sibling (the orange and brown one). I figured it would be better quality.
Bottom line -- there are no QUALITY pet carriers similar to this available that I have been able to find. PawHut should be ashamed for the quality of the zippers used. The pet industry has become nothing but corporate greed selling inferior products to desperate and all-to-forgiving pet owners.
Written by a customer while visiting aosom.com
