Customer reviews from brother-usa.com
Brother - ADS-1800W Compact Wireless Duplex Desktop Scanner with Single Pass Double-Sided Scanning - White
Average customer rating
4.4
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
12
4 Stars
4
3 Stars
2
2 Stars
0
1 Star
1
Customer Reviews for Brother - ADS-1800W Compact Wireless Duplex Desktop Scanner with Single Pass Double-Sided Scanning - White
Customer Rating
1
To cheap to supply cord for 300 scanner?? Really!
on September 2, 2025
Posted by: Scanner
Seriously a 300 scanner and no power code????
Try to find one that will work - and it won't poer one.
Brother is extremely disappointing. Will not continue to support their brand.
Try to find one that will work - and it won't poer one.
Brother is extremely disappointing. Will not continue to support their brand.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Great scanner... doesnt come with the AC adapter
on August 8, 2025
Posted by: ohbrotherwhereartthou
This is cool scanner. Double sided scanning to a network share is very fast. It has some customizable features from the Web UI. But it doesnt include an AC adapter. Even if you want to run it off a USB C battery and keep it totally mobile, this is not a cheap scanner and can include the option.
Response from brother-usa.comBy Brother Customer Service, August 11, 2025
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/ADS1800W
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/ADS1800W
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Scanner
on January 10, 2025
Posted by: jennaw107_7387
[This review was collected as part of a promotion.] This was my first time using a scanner and it was so simple to figure out. I didn’t have any issues connecting to the scanner and it worked super quickly.
Written by a customer while visiting brother-usa.com
Customer Rating
5
some complications, but worth it!
on June 29, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] it has a sleek design, compact size, and a (fairly) easy setup, heavy emphasis on fairly - now let’s get into the details.
i was excited to receive this, as my mom just passed and i’ve been wanting a better way to transfer old photos onto my phone compared to just taking a photo of the physical photos. so when this came in i was elated and ready to go with my stack of photos, however, the only cord they provide you with is a usb-c cord, and the directions say it has to connect to your laptop/PC. my laptop is old and does not have a usb-c outlet, as many other people do not as well, at least in the US.
it did give an option to connect to your wifi router but it was extremely confusing.
the last option was to connect wirelessly, and actually, that is one of the main feature points on the box - but it does not explain at all how to do so.
after this ordeal it ended up just sitting around for a while until i finally thought to just buy a usb-C box and plug the cord into it. which i did, and alas, it worked, and the setup from there was a bit easier. clearly, the “wireless” connection option is not completely wireless.
i was excited to receive this, as my mom just passed and i’ve been wanting a better way to transfer old photos onto my phone compared to just taking a photo of the physical photos. so when this came in i was elated and ready to go with my stack of photos, however, the only cord they provide you with is a usb-c cord, and the directions say it has to connect to your laptop/PC. my laptop is old and does not have a usb-c outlet, as many other people do not as well, at least in the US.
it did give an option to connect to your wifi router but it was extremely confusing.
the last option was to connect wirelessly, and actually, that is one of the main feature points on the box - but it does not explain at all how to do so.
after this ordeal it ended up just sitting around for a while until i finally thought to just buy a usb-C box and plug the cord into it. which i did, and alas, it worked, and the setup from there was a bit easier. clearly, the “wireless” connection option is not completely wireless.
so, although the setup was a little tricky for me, i loved this! i scanned a few photos and they came out great! the only minor issue/difference i see in the scanned version of the photo is just slight color difference, which is not bothersome to me at all considering the convenience of finally having an efficient way to get physical photos onto my phone/laptop. the price point is truly great for this little thing!
all in all, i would definitely recommend this if you’re looking for an everyday, easy, scanner!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great scanner, does the job
on June 15, 2024
Posted by: amberlyskye
[This review was collected as part of a promotion.] Great scanner! All items scanned and sent to computer or elsewhere were just right. Photos scanned very well. Quick and easy to set up and use. Small enough to fit almost anywhere.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great product!! Also a great way to stay organized and clutter free
on June 11, 2024
Posted by: rebekahk42
[This review was collected as part of a promotion.] I received this portable scanner from influenster as a free gift in return for my honest review.
So here goes, I love how compact this scanner is, the touch screen makes scanning so much easier.
Great quality!! Definitely recommend
So here goes, I love how compact this scanner is, the touch screen makes scanning so much easier.
Great quality!! Definitely recommend
Written by a customer while visiting brother-usa.com
Customer Rating
5
High quality wifi scanner for documents, photos and more!
on June 5, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Once I figured out how to connect it with my wifi, it was so easy to use!! Loved that I could connect directly to my Google Drive or use the USB cord to connect to my device. It is very easy to use with the color touchscreen, can scan 2 sided documents IN COLOR and do MULTIPLE pages at one time!! Highly recommend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
The ADS1800W wireless compact desktop scanner combines a user-friendly color touchscreen with high-quality, efficient scanning, perfect for small offices.
on May 30, 2024
Posted by: phucn3
[This review was collected as part of a promotion.] The ADS1800W wireless compact desktop scanner impresses with its color touchscreen and efficient performance. It offers reliable wireless connectivity, a user-friendly interface, and swift, high-quality scanning. Ideal for small offices, its compact design saves space without compromising functionality. A great blend of convenience and productivity.
Written by a customer while visiting brother-usa.com