Customer reviews from Samsung US
Samsung - Refurbished Excellent - 98 Class Q80C QLED 4K UHD Smart Tizen TV (2023)
Average customer rating
4.7
(292 Reviews)
Rating breakdown 292 reviews
5 Stars
232
4 Stars
44
3 Stars
6
2 Stars
2
1 Star
8
83%of customers recommend this product.
(
29 out of
35)
Customer Reviews for Samsung - Refurbished Excellent - 98 Class Q80C QLED 4K UHD Smart Tizen TV (2023)
Customer Rating
2
When it works, it's amazing
on June 5, 2025
Posted by: TedWill
[This review was collected as part of a promotion.] Since my purchase, I was amazed at the quality of the screen. However, many times, the screen slowly goes dark. I've had the screen and the system board replaced and the problem keeps coming back. I'm very technical and know how to troubleshoot. I updated the firmware, reset settings, etc and after a few weeks the screen goes dark on one side. The only resolution has been shutting up the system entirely for 10 or more minutes.
Value
2
Response from Samsung USBy Samsung Specialist, June 5, 2025
TedWill,
I’m sorry you have tried troubleshooting without success. Please contact Samsung Customer Support so we can better understand your issue and provide further assistance specific to your usage scenario.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I’m sorry you have tried troubleshooting without success. Please contact Samsung Customer Support so we can better understand your issue and provide further assistance specific to your usage scenario.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great overall perfomance
on June 5, 2025
Posted by: RSL1223
[This review was collected as part of a promotion.] The TV performs excellent, the sound and the readiness to add sound bar, surround system and even to integrate existing streaming accounts and other devices in your home. The thing I noticed needs improvement the most, is when the TV is on and runs all black, you can see leds in the frame that re not as black as should be, the second thing is that as phones, it might need to update faster, since many apps update and the TV lingers to open the updated versions of those apps, or maybe for the TV to "re-start" itself when turned off to account for those updates.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing picture
on June 5, 2025
Posted by: Love2watchit
[This review was collected as part of a promotion.] I used this tv in many ways; to watch movies, sports, streaming programs and listen to music
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The amazing TV
on June 5, 2025
Posted by: Dapd15
[This review was collected as part of a promotion.] We use every day for everything, I love see all my series and tv show on it, the quality it have is incredible. Amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Insane picture
on June 13, 2025
Posted by: Love2game
[This review was collected as part of a promotion.] Insane colors and super fast fps with my ps5. Takes my gaming with my ps5 to the next level!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Huge tv, beautiful screen
on June 16, 2025
Posted by: Malsho
[This review was collected as part of a promotion.] I use this tv to watch movies mainly and the visuals are stunning. I use to have an older Sony tv that was 4k and the difference is still insane. I dont know if it's the screen size or the screen technology but the movies like beautiful. Awesome tv 👍.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV ever
on June 21, 2025
Posted by: Rosu21
[This review was collected as part of a promotion.] My wife and I wanted a clear picture on our tv, as well as a reliable tv. After 3 years we still love this Samsung TV. So we bought our 2 sons a Samsung TV as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Q80C QLED 4K TV (2023)
on June 21, 2025
Posted by: ReviewGuy
[This review was collected as part of a promotion.] This is a great monitor with amazing picture quality. No complaints at all
Value
4
Written by a customer while visiting Samsung US