Customer reviews from Samsung US
Samsung - Refurbished Excellent - 98 Class Q80C QLED 4K UHD Smart Tizen TV (2023)
Average customer rating
4.7
(292 Reviews)
Rating breakdown 292 reviews
5 Stars
232
4 Stars
44
3 Stars
6
2 Stars
2
1 Star
8
83%of customers recommend this product.
(
29 out of
35)
Customer Reviews for Samsung - Refurbished Excellent - 98 Class Q80C QLED 4K UHD Smart Tizen TV (2023)
Customer Rating
5
Absolutely love this Television
on December 29, 2024
Posted by: Wickedlilminx69
[This review was collected as part of a promotion.] I absolutely love love love to use my TV daily. I love the big screen and quality of the picture. The features are amazing and it's easy to control from the remote. You can add applications to this TV for gaming and streaming.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My amazing TV!
on December 29, 2024
Posted by: ChanceMe23
[This review was collected as part of a promotion.] I wasnt so sure about a smart TV but when I sat there and actually went through all the programs and to see everything that's available i was in shock. Definitely a must buy!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This TV is amazing
on January 1, 2025
Posted by: Bikeman
[This review was collected as part of a promotion.] This replace a Samsung 75 inch TV and the difference in the picture is night and day and I thought the 75 inch picture was great. Sports and movies on the 98 inch TV are so amazing! The sound is great. I am so pleased I purchased this TV. I love Samsung products!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Cracked Screen
on February 2, 2025
Posted by: Kongcu
from CA
Very disappointing. Screen cracked with normal handling (no drop or impact whatsoever). Samsung refused to stand by its product. Do not buy any product from a company that do not stand by its products.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, February 3, 2025
Kongcu,
I’m sorry to hear of the unfortunate situation with a crack having developed in your screen. Please know that a crack will not spontaneously develop; a physical impact – perhaps small but done at just a certain degree – would be the most likely explanation.
Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product, and does not apply to damage incurred during shipment, delivery and /or installation.
You can read more about our warranty here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
For further questions or concerns, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I’m sorry to hear of the unfortunate situation with a crack having developed in your screen. Please know that a crack will not spontaneously develop; a physical impact – perhaps small but done at just a certain degree – would be the most likely explanation.
Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product, and does not apply to damage incurred during shipment, delivery and /or installation.
You can read more about our warranty here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
For further questions or concerns, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT TELIVISONS
on February 5, 2025
Posted by: BUTCH
I bought this television last August 2024 I just LOVE it, it is really GREAT 👍 it has so many features on it I still have not gone through everything yet. It has a Great picture and I usually buy SAMSUNG products if I can they make GREAT neat stuff and if you need help they have a GREAT support team. Not only for televisions but for all the product they sell.
Written by a customer while visiting Samsung US
Customer Rating
5
great value
on February 5, 2025
Posted by: homig
the TV is wow and fair price for size and image quality
Written by a customer while visiting Samsung US
Customer Rating
4
Great features!
on February 9, 2025
Posted by: Nickrhestud
How about this a month ago?And i'm glad I did, it's worked great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Expensive Junk
on February 13, 2025
Posted by: Bill
from Western Pa.
Lasted 4 yrs. and backlights went out. Now I have only sound but no picture. Upon researching this I found that this is a common problem with Samsung TVs. So why sell this junk = $$$$$$. I paid over 3 grand for this but never again Samsung.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
(click to see the video)
Written by a customer while visiting Samsung US