Customer reviews from Samsung US
Samsung - Refurbished Excellent - 98 Class Q80C QLED 4K UHD Smart Tizen TV (2023)
Average customer rating
4.7
(292 Reviews)
Rating breakdown 292 reviews
5 Stars
232
4 Stars
44
3 Stars
6
2 Stars
2
1 Star
8
83%of customers recommend this product.
(
29 out of
35)
Customer Reviews for Samsung - Refurbished Excellent - 98 Class Q80C QLED 4K UHD Smart Tizen TV (2023)
Customer Rating
5
Expectations
on October 17, 2023
Posted by: Phorlabee
[This review was collected as part of a promotion.] This product lived up to its expectations. Streams very well, is great for movies and the sound is wow.
The product is also very slim and adds to the aesthetics of my fireplace.
The picture quality is astonishing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful picture
on October 17, 2023
Posted by: Ludawg
[This review was collected as part of a promotion.] Amazing picture! Huge improvement from prior TV. Super responsive Samsung menu. The picture brightness is great and works well in our room that gets a lot of sun. The sound and speakers are actually pretty good as well. I don’t feel the need to get a sound bar for it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Retired and love the suze
on October 18, 2023
Posted by: Zmomz4
[This review was collected as part of a promotion.] Both of us have had cataract surgery and other eye problems as well as hearing issues. The size and clarity of this TV allows us to see everything. Volume control allows us to hear what’s being said.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this Tv!
on October 19, 2023
Posted by: Beanies
[This review was collected as part of a promotion.] Samsung you have done it again. Every Product I buy from you guys is absolutely the best with the sound, the look, the options, the price, and the functionality. Love Samsung I'll never ever switch. Everytime I purchase a electronic it has to be Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the most amazing experiences
on October 20, 2023
Posted by: Wolfmantrav
[This review was collected as part of a promotion.] This t.v. has it all. It is smart, fast, picture quality is the most amazing I've ever seen, and the sound is quite similar with Dolby atmos. The screen mirroring works flawlessly with not only Samsung devices but across a wide array of devices. Ultimately this is the best t.v. I've ever owned and I highly recommend it to all especially with the low price.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 4K
on October 21, 2023
Posted by: Foghorn
[This review was collected as part of a promotion.] My Samsung 4K TV is used daily to watch several local and national stations. I stream movies on occasion and enjoy every show that I watch. Having 4K is wonderful because the picture is so clear and lifelike! I would recommend a Samsung TV for everyone. This is my third Samsung TV and I will purchase another one when the time is evident that this one is on its last leg. Great product!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent out of the box!
on January 5, 2024
Posted by: Alberto
from Boca Raton, FL
I bought a 65" 3 weeks ago. I love it. Picture is excellent - the automatic settings are good enough for me, but you also have option to tweak colors if you wish. It is in a room with a lot of sun and there is not decrease in quality. The sound is exceptional out of the box and, after I matched a Samsung soundbar, the sound is beyond good. I no longer use any stereos or speakers in my house, and I just play the TV (Spotify) all day.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Delayed start up problem
on February 11, 2024
Posted by: Carl
from Silver Spring, MD
Bought this in early Feb2024. The TV has a delayed start up problem. It takes 5 minutes for the Verizon cable box to recognize the tv. Once on, picture is great. Replaced the cable box, remote, HDMI wire and reset settings. Looks like a problem with the tv. Samsung technical service is absolutely worthless.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Specialist, February 12, 2024
Carl,
Thank you for sharing your review. If your TV takes a while to turn on, apps take longer to start, or the menu takes longer to load, please try discharging or cold booting your TV, as this will help it start up normally again. You can cold boot your TV 2 ways:
1. With the Samsung TV remote:
- With the TV turned on, press and hold the power button on your remote.
- Continue holding the power button while the TV powers off and back on.
2. Without the Samsung TV remote:
- With the TV turned on, unplug the TV's power cord from the power outlet and wait 30 seconds.
- Plug the TV power cord back into the power outlet and turn the TV back on.
This will clear your memory cache, and your TV should start running normally again.
Please also check to see if your TV has any software updates available, which could help it run smoother as well. You can check this by going to: Menu > Settings > Support > Software Update.
If your TV still takes a long time to turn on after performing these steps, please call Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your review. If your TV takes a while to turn on, apps take longer to start, or the menu takes longer to load, please try discharging or cold booting your TV, as this will help it start up normally again. You can cold boot your TV 2 ways:
1. With the Samsung TV remote:
- With the TV turned on, press and hold the power button on your remote.
- Continue holding the power button while the TV powers off and back on.
2. Without the Samsung TV remote:
- With the TV turned on, unplug the TV's power cord from the power outlet and wait 30 seconds.
- Plug the TV power cord back into the power outlet and turn the TV back on.
This will clear your memory cache, and your TV should start running normally again.
Please also check to see if your TV has any software updates available, which could help it run smoother as well. You can check this by going to: Menu > Settings > Support > Software Update.
If your TV still takes a long time to turn on after performing these steps, please call Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US