Customer reviews from Samsung US
Samsung - Refurbished Excellent - 50 Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(769 Reviews)
Rating breakdown 769 reviews
5 Stars
622
4 Stars
91
3 Stars
28
2 Stars
15
1 Star
13
87%of customers recommend this product.
(
89 out of
102)
Customer Reviews for Samsung - Refurbished Excellent - 50 Class QN90D Series Neo QLED 4K Mini LED Smart Tizen TV (2024)
Customer Rating
5
Excellent TV!
on October 11, 2025
Posted by: LoveWatchingTV
[This review was collected as part of a promotion.] The 65" Neo QLED TV has an excellent picture and sound and we've enjoy watching our favorite programs and movies on it. We've owned several Samsung TV's over the years and decided on buying a 65" Samsung when we moved into our new house.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Superb Picture & Sound Quality and Great Looking
on October 20, 2025
Posted by: GNFlorida
[This review was collected as part of a promotion.] We recently moved and upgraded from our older model Samsung TV to this NEO QLED and we are so happy with it. The QN90D sound option is amazing. It's clear and so robust that we've put off adding Samsung's latest sound bar. Picture quality is outstanding when 4K or higher resolution content is available. Installation took two of us because of its size but setup/registration was a breeze and connection to a supplemental app equipment was seamless.
Best TV we've ever owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very close to perfect
on December 13, 2024
Posted by: SammyFan
[This review was collected as part of a promotion.] This TV definitely excels in the picture quality but the setup is somewhat cumbersome. Going through the menus can make you a bit frustrated but if you are using smart things app it gets better. Took me a while to figure out picture settings that Iiked but I once I git it setup, I am very happy. Q symphony is superb because I paired it with Samsung soundbar. Definitely recommend it to anyone who is looking for a large screen TV
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Video died after,2 weeks, picture was mediocre.
on January 4, 2025
Posted by: ElectroTom
from Kissimmee, FL
I bought this set in early December 2024. The picture is OK, but not as good as I was hoping for. I was watching an early morning news show at 6 am, and all of a sudden, the screen turned black. The sound stayed on. I fooled with the remote, the HDMI cables, cable boxes, inputs, nothing. I noticed that when the set turned off, it no longer displayed the thin, horizontal white line it usually did. This confirmed the video was gone. I returned it to the store. Bought an OLED TV of a different brand—much better picture. We'll see how that one lasts. A real disappointment. I have many Samsung TV in my house, this one was a bust.
Features
5
Performance
1
Design
4
Value
4
Response from Samsung USBy Samsung Specialist, January 6, 2025
ElectroTom,
It’s unfortunate to hear of the issues that have caused you to return your QN90D TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve provided additional troubleshooting assistance to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
It’s unfortunate to hear of the issues that have caused you to return your QN90D TV. Your experience is very important to us and will be shared with our product team.
Please know we’re always here to help, and we could’ve provided additional troubleshooting assistance to resolve any issues you were experiencing.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV.
on January 6, 2025
Posted by: Borgmaxx
from Southgate, MI
I bought this TV about six weeks ago, it’s the brightest, clearest, best TV I’ve ever owned. I highly recommend this TV.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
LOVE my new Samsung TV
on January 7, 2025
Posted by: Lake House
from Charlotte NC
Would have given it 10stars!
FABULOUS picture, sound, feels like you're watching 3D!
FABULOUS picture, sound, feels like you're watching 3D!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung 65" TV
on January 14, 2025
Posted by: Jim T
from Fairport, NY
We bought this in July. Nice TV though watching Syracuse football this fall I thought they had gone from Syracuse Orange to Syracuse Red. There uniforms looked red though the writing on the field was orange. For a high end TV I'd expect better though I guess it's a common issue. Also you have to turn the volume up to around 30 just so you can hear. I've played around with the audio settings but can't seem to improve it. I guess this is a ploy to get you to buy a soundbar. Overall though it's a pretty good TV just was hoping for a bit more.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV ever
on January 23, 2025
Posted by: Niknock10
from Myrtle Beach
Bought it a month ago and the best tv I ever had!! Highly recommend…. Beautiful picture and lots of options and extra offers
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US