Customer Reviews for Kucht - 36 in. 5.2 cu. ft. Propane Gas Range with Sealed Burners and Convection Oven in Black with Gold Accents - Black/Gold
Customer Rating
5
Great for household that cooks a lot
on January 24, 2024
Posted by: lmd20212
Different burner sizes helpful for cooking different parts of a meal at the same time. Oven heats up in an average amount of time but keeps temperature/come back up to temperature better than any range I've had.
Six months of ownership and love it every time we use it. Heats up quickly, burners are efficient and easy to adjust. Outside doesn’t get hot when my son touches the glass doors.
I have been using this range for a little over a year now. I cook every day. I have been very happy with it up until last night. For some reason the oven won’t start. However, it is under warranty.
After researching multiple 36” ranges from the top brands down to the common ones, we looked everywhere and visited stores to feel quality etc. we landed on the Kutch based on reviews because no one had a model. It was beautiful and everything we had hope for. I was doing a Reno during Christmas and I went to use my oven, and it made small explosion in my oven. This continued to happen, which was scary considering it opened my heavy door and almost caught my face and hair on fire. We shut it off, until we could reach a tech.After the oven almost blew up my house 2xs during Christmas, my husband was able to get a hold of a knowledgeable tech the following day. With some more assisted help over the next couple of days, the tech finally was able to locate the issue. In the factory assembly, they installed the igniter upside down, which meant the whole oven had to fill with gas before it would ignite, creating an explosion. My husband asked, where is the QC? The tech said they are too busy. Safety should NEVER be sacrificed. How many more exist with this issue?? My husband fixed it, and it works perfectly, and I love it but am still a little scared of the oven given the incident.
The burners work well and allow for easy cooking but one of the racks in my oven appear to be missing a piece that allows it to slide on the track and pull out. Also broil function does not appear to stay on continuously
No, I would not recommend this to a friend.
Response from kucht.comBy KUCHT Professional, December 31, 2023
Thank you for letting us know! Your feedback means a lot to us. Please, contact our Customer Service at 866-685-8248. They will help you out! Regards!