Customer reviews from ATT.com
OtterBox - Symmetry Series Case - iPhone 12 Pro Max - Black
Average customer rating
4.1
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
19
4 Stars
4
3 Stars
3
2 Stars
1
1 Star
4
69%of customers recommend this product.
(
18 out of
26)
Customer Reviews for OtterBox - Symmetry Series Case - iPhone 12 Pro Max - Black
Posted by: Ncox
Verified Purchase:Yes
So far phone as been great and the people at the att store were great
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Amkemp
from Arizona
Verified Purchase:Yes
It’s nothing like a regular otter box. It isn’t thick. It doesn’t come with a hard shell and a soft exterior. I do not think it’s going to keep my phone from breaking at all.
No, I would not recommend this to a friend.
By OtterBox Customer Support, December 23, 2020
Hi Amkemp,
We are sorry that this Symmetry Series Case is not filling you with confidence when it comes to protection. Although it has passed all of our rigorous testing, it sounds like you would be more interested in our Defender Pro Series Case. Check out that OtterBox product at the link below!
https://www.att.com/buy/accessories/cases/otterbox-defender-pro-series-case-and-holster-iphone-12-pro-max-black.html
Of course, if you ever have any questions, please feel free to contact us at this link. We are happy to help!
https://www.otterbox.com/en-us/contact-us
Sincerely,
OtterBox Customer Service Team
We are sorry that this Symmetry Series Case is not filling you with confidence when it comes to protection. Although it has passed all of our rigorous testing, it sounds like you would be more interested in our Defender Pro Series Case. Check out that OtterBox product at the link below!
https://www.att.com/buy/accessories/cases/otterbox-defender-pro-series-case-and-holster-iphone-12-pro-max-black.html
Of course, if you ever have any questions, please feel free to contact us at this link. We are happy to help!
https://www.otterbox.com/en-us/contact-us
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting ATT.com
Posted by: Jerake75
from Texas
Verified Purchase:Yes
Solid case, doesn’t add bulk to the phone. A little slippery, but a good buy.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: all11
Verified Purchase:Yes
A $50 piece of molded plastic in the shape of an iPhone.... absolutely nothing about it is worth the money
No, I would not recommend this to a friend.
By OtterBox Customer Support, January 6, 2021
Hi All11,
We appreciate the candid feedback on the Symmetry Series Case for iPhone 12 Pro Max, and we're sorry to hear that you’re feeling like the price point isn’t quite in line with the value provided.
Although we can't speak to other manufacturer's products, we will say that we truly do put forth every possible effort — from design and materials to manufacturing and post-production testing — to ensure the case will be up to the challenge of helping to keep your device safe from harm, and we trust it will prove its worth time and again throughout its useful life.
If we can ever be of any Otter assistance down the road, just drop us a quick line over at our official website and we'll always be happy to help!
Best,
OtterBox Customer Service Team
We appreciate the candid feedback on the Symmetry Series Case for iPhone 12 Pro Max, and we're sorry to hear that you’re feeling like the price point isn’t quite in line with the value provided.
Although we can't speak to other manufacturer's products, we will say that we truly do put forth every possible effort — from design and materials to manufacturing and post-production testing — to ensure the case will be up to the challenge of helping to keep your device safe from harm, and we trust it will prove its worth time and again throughout its useful life.
If we can ever be of any Otter assistance down the road, just drop us a quick line over at our official website and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting ATT.com
Posted by: Micdavis409
Verified Purchase:Yes
Seems to be durable. Easy fit and removability is a ease. Only draw back is no clip or way to fasten to anything.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: BJT1906
Verified Purchase:Yes
It does not allow the phone to charge via the mag charger.
By OtterBox Customer Support, January 6, 2021
Hi there!
We're sorry to hear that you're not loving your Symmetry Series case! While that case is compatible with Qi charging pads, it is not designed for optimal functionality with MagSafe accessories. Keep in mind, this case will perform best with OtterBox branded wireless chargers. That being said, we have a sizeable lineup of OtterBox cases that we designed specifically to interact with Apple's MagSafe ecosystem and that have been through our full gauntlet of tests to ensure they will still offer the protection OtterBox is known for. Check those out at Apple or our website!
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not loving your Symmetry Series case! While that case is compatible with Qi charging pads, it is not designed for optimal functionality with MagSafe accessories. Keep in mind, this case will perform best with OtterBox branded wireless chargers. That being said, we have a sizeable lineup of OtterBox cases that we designed specifically to interact with Apple's MagSafe ecosystem and that have been through our full gauntlet of tests to ensure they will still offer the protection OtterBox is known for. Check those out at Apple or our website!
Best,
OtterBox Customer Service Team
Written by a customer while visiting ATT.com
Posted by: T Konkel
from Navarre, FL
Verified Purchase:Yes
Excellent product. Lightweight yet durable. Easy to install iPhone 12 Max Pro.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: John perry
Verified Purchase:Yes
No issues with the product
I would recommend this to a friend!
Written by a customer while visiting ATT.com