Customer Reviews for OtterBox - Defender Pro Series Case and Holster for Samsung Galaxy S22 | Color: - Black
Customer Rating
3
Disappointed with the design
on September 7, 2022
Posted by: Detroit Rock City
My disappointment lies with the holster and how the phone is indexed to it. For reference, I wear the phone on my right side. When releasing the phone from the holster, I must rotate the phone 180° to use it. If a revision is made to relocate the snap on the holster and the LH case detent, you could accommodate both LH and RH users.
Not a fan of this new case for the S22. I have owned many OtterBox cases as I work commercial construction and they all have outlasted the phones in most cases. This case however is loose on the phone body, and most annoying the phone can only click into the holder one way as the buttons on the phone get in the way of clicking it in from both sides. I've already had the phone pop out of the case twice. Once while belly crawling through an attic space and was unable to take photos once I reached my destination, because I had no phone. I had to back track my way back out searching for the phone the whole time. Not impressed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 17, 2023
We're sorry to hear you're not a fan of our Defender Series case! This sounds like a very unusual situation, as our cases should fit snugly against your device. We definitely don't want you crawling around without the best protection possible, so give us a ring at 1-855-688-7269 and we would be happy to see what we can do to help resolve this. We look forward to hearing from you. Kindly, OtterBox Customer Service
Its worth paying extra for this case. I used to by cheaper cases and it cost me more in the long run when accidental drop damage cost more than an expensive case would have. Highly recommend and it feels awesome with the pro design.
Great case for protection while still keeping the phone light as possible. Holster can rattle a little while walking sometimes but other than that a great case. I always buy Otterbox for its quality and warranty.