Customer reviews from hp.com
HP - Sprocket 2nd Edition Instant Photo Printer - Luna Pearl
Average customer rating
4.4
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
86
4 Stars
24
3 Stars
7
2 Stars
2
1 Star
9
87%of customers recommend this product.
(
103 out of
118)
Customer Reviews for HP - Sprocket 2nd Edition Instant Photo Printer - Luna Pearl
Posted by: Dee2020Dee
Verified Purchase:Yes
When I got this printer I had to charge it over 8 hours. Didn’t want to turn on. I printed one picture and it was dead again. Quality of the pic was terrible. I was really disappointed unfortunately.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Customer Rating
1
HP Sprocket Printer
on October 7, 2018
Posted by: AmyK438120
from Salt Lake City, UT
I received this product in exchange for my honest opinion. SET UP: I opened my HP Sprocket Printer and was surprised at how easy it was to unbox and set up. I was able to have a photo printed after 5 or so minutes. The instructions were basic and easy to read, which makes it easy to use for any individual. I liked how you could customize the lighting on the printer to a color of your choosing. You are also able to customize and change your photos on the app previous to printing. The HP Sprocket Printer prints very quickly so you hardly have to wait. PHOTOS: Although the photos came out fast, I was very disappointed with the quality of them. I felt the coloring was not close to the original photo. I was expecting excellent quality as the photos are only 2x3 inches. I have no use for photos that are that tiny. After having a few to put on my mirror I ran out of ideas of what to do with these photos. They are too small to put in a picture frame, which makes makes spending money on this printer very impractical. OVERALL IMPRESSION: I was highly disappointed with this printer as it seems very impractical to me. The quality lacks and the pictures are too small to do much with. I would suggest that you could customize the size of the photos you want. I would also suggest that the color quality be better. With a photo that small the colors should be bright and detailed. I also wish it would print using bluetooth so I wouldn`t have to add another app on my phone as I already run out of space.
No, I would not recommend this to a friend.
Response from hp.comBy Chelsea, HP Care, October 11, 2018
Hey there,
While it's great to hear that you've had a good experience with the printer's setup, customizability, and printing speed, I'm so sorry that the print quality isn't great. I can surely understand your disappointment, so I'd like to see what I can do to improve things.
With regards to the off-color prints, what I recommend is taking a look at the following document about improving print quality: support.hp.com/us-en/document/c05660842
If the print quality hasn't improved after this, I hope you'll consider reaching out for support. We'd really like the opportunity to help you make the most of your experience with this printer. Please don't hesitate to get in touch with us: hp.com/contactHP
Chelsea
HP Care
hp.com/support
While it's great to hear that you've had a good experience with the printer's setup, customizability, and printing speed, I'm so sorry that the print quality isn't great. I can surely understand your disappointment, so I'd like to see what I can do to improve things.
With regards to the off-color prints, what I recommend is taking a look at the following document about improving print quality: support.hp.com/us-en/document/c05660842
If the print quality hasn't improved after this, I hope you'll consider reaching out for support. We'd really like the opportunity to help you make the most of your experience with this printer. Please don't hesitate to get in touch with us: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: calexander
from Boise, ID
Verified Purchase:Yes
I bought this for my wife and her girlfriends to play with while they were on "girls trip" together. They all loved it and the software! 3 of the other 6 ladies on the trip have already purchased their own Sprocket for Christmas gifts!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Customer Rating
5
Perfect gift for my 10 year old grand daughter.
on November 13, 2023
Posted by: Happy campers!
Verified Purchase:Yes
My 10 year old grand daughter will love this little printer. It's the perfect way for her to have fun with pictures.
Written by a customer while visiting hp.com
Posted by: Raerae1
from Eugene, Oregon
Verified Purchase:Yes
I bought one for me and my 30 old son. We both think it's so cool. Great little printer.
Pros: Lightweight
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Cannot see1
from Saratoga NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Way too small. Going to have to return it.
Nice print but can't see who the person is in the photo
Nice print but can't see who the person is in the photo
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Dearestjaz
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great for everyday use. Perfect for what I need!!!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Deb4
from ca
Verified Purchase:Yes
ok for purpose. Too small in size. a little bit bigger & handy would be great
I would recommend this to a friend!
Features
3
Performance
3
Written by a customer while visiting hp.com