Customer reviews from hp.com
HP - Sprocket 2nd Edition Instant Photo Printer - Luna Pearl
Average customer rating
4.4
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
86
4 Stars
24
3 Stars
7
2 Stars
2
1 Star
9
87%of customers recommend this product.
(
103 out of
118)
Customer Reviews for HP - Sprocket 2nd Edition Instant Photo Printer - Luna Pearl
Posted by: Figgy55
from Mt
Verified Purchase:Yes
Its a great little gizmo but when I first got it it very clearly says on the package that it works with Apple products.So I started a return and that was crazy... no chat, no human to talk to... finally ended up emailing and after two days finally got a return email saying it worked with Android as well... almost sent it back in the meantime! Now that it's up and running its cool... the photos tend to be a little dark but otherwise good
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: harl
from manassas va
Verified Purchase:Yes
It not work always said out but 10 papers still in machine.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Anonymous
from new jersey
Verified Purchase:Yes
first time using it i had problems the paper jams and doesn’t print correctly such a disappointment
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, August 12, 2020
Hi, Sarah.
I’m sorry to hear that your printer experienced a paper jam and would not print properly the first time you used it. I can understand why that would be a tremendous disappointment indeed, so I’ll point you toward some resources that I hope will help.
I can’t tell from your review what issue the printer faces or why it hasn’t worked properly, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer experienced a paper jam and would not print properly the first time you used it. I can understand why that would be a tremendous disappointment indeed, so I’ll point you toward some resources that I hope will help.
I can’t tell from your review what issue the printer faces or why it hasn’t worked properly, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Mima12345
from San diego
Verified Purchase:Yes
I was so excited to receive it, I have been wanting the Sprocket for so long and was finally able to get one! Printing my fist photo and it had streaks across it? I downloaded the printer upgrade and printed another, to still find steaks. The packaging seemed to have been opened before. I am disappointed and will be returning.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: ScottTX
Verified Purchase:Yes
High Quality color prints
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Dar’s
from Elkhart, IN
Verified Purchase:Yes
Great little printer. Makes excellent pictures. I would definitely recommend this printer.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Ratings-Only Reviews
Based on the average of (18) ratings-only reviews
Overall Customer Rating
4.6
Would recommend? Yes
(
11 out of
12)
Features
4.5
Performance
4.5