Customer reviews from hp.com
HP - Sprocket 2nd Edition Instant Photo Printer - Luna Pearl
Average customer rating
4.4
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
86
4 Stars
24
3 Stars
7
2 Stars
2
1 Star
9
87%of customers recommend this product.
(
103 out of
118)
Customer Reviews for HP - Sprocket 2nd Edition Instant Photo Printer - Luna Pearl
Posted by: NikkiW
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this product for just about a week now and I love it. I own a med spa and before and after pics are vital to my business and I can now print them instantly.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Christina1077
from South Dakota
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this little printer! Prints great! Extra bonus that I don't have to buy ink! Would 100% buy it again!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Cinnabunn
from Kansas City
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love this product! The app is very easy to use and you can edit the photo in the app. Great way to make scrapbooking or bullet journaling easy. The photo is 2x3 and prints quick!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Nell69
from Leande4, Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] I just got this and us great for when you want small photos
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Hummingbird1904
from West Valley City, Utah
Verified Purchase:Yes
[This review was collected as part of a promotion.] I thought this HP mini printer was going to have better quality than Fuji instax cameras. I was sadly disappointed in the print quality and that is even with loading the blue sheet with my pinter paper pack and trying to adjust the brightness, contrast and saturation. I may just use this for black and white photos but will be going to Cannon with Hope's of getting the print quality I am looking for.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, February 21, 2020
Hi there.
I'm sorry to hear that you’re so disappointed in the print quality of your printer. I can see how this would be frustrating as well as disappointing, especially considering that you did a lot of troubleshooting on your own. So, let me see whether I can offer you some helpful information.
First, I recommend following the steps in this guide to improving print quality in Sprocket printers:
- support.hp.com/us-en/document/c05660842
If the problem persists, I recommend that you reach out to us so we can work through any necessary troubleshooting with you. We’re always here to help, so you can get in touch via your preferred method at this link: hp.com/contactHP
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I'm sorry to hear that you’re so disappointed in the print quality of your printer. I can see how this would be frustrating as well as disappointing, especially considering that you did a lot of troubleshooting on your own. So, let me see whether I can offer you some helpful information.
First, I recommend following the steps in this guide to improving print quality in Sprocket printers:
- support.hp.com/us-en/document/c05660842
If the problem persists, I recommend that you reach out to us so we can work through any necessary troubleshooting with you. We’re always here to help, so you can get in touch via your preferred method at this link: hp.com/contactHP
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Euphemia1993
from Indianapolis, Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this a few weeks ago to print some pictures for a scrapbook I've started, Nd it works so well. I've started printing random images as well, characters from my favorite anime. Huge need. So my scrapbook changed from just photos of me and my family to everything.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: RoseV
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to install app and easy to use! Have printed pictures for my co workers to put in their cubicles! Have not used all the features yet.
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Tonicej72
from Charlotte,NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Brought the Sprocket 2 about 2 weeks ago, everyone in my home loves it. I would have given it 5 stars but it only print 10 pictures at a time was hoping to use this for my wedding.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com