Hi there.

I’m sorry to hear your printer has rendered prints of poor quality. I can easily understand why that would be a great disappointment, especially considering you’d intended to take it with you when you traveled, so I’ll offer some resources that I hope will help.

I recommend following the steps in a guide to improving print quality that you can find on our support site. This guide covers issues including incorrect colors (such as pink or purple skies, or off-color skin tones); contouring issues (such as blurred or fuzzy areas); lines or streaks; and dark, light or faded areas. l. Find that guide here:
- support.hp.com/us-en/document/c05660842

If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support