Customer reviews from hp.com
HP - Sprocket Portable 2.3x3.4 Instant Photo Printer, Prints From iOS or Android Devices - Eclipse
Average customer rating
4.4
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
86
4 Stars
24
3 Stars
7
2 Stars
2
1 Star
9
87%of customers recommend this product.
(
103 out of
118)
Customer Reviews for HP - Sprocket Portable 2.3x3.4 Instant Photo Printer, Prints From iOS or Android Devices - Eclipse
Customer Rating
5
Prints quietly, portable, nice quality photos
on September 7, 2020
Posted by: PhotoFan88
Verified Purchase:Yes
I was looking for a mini photo printer and was stuck between this one and the ivy mini printer from canon. But after going through a lot of reviews I chose the hp one because ppl wrote that it had an overall longer battery and plus it was cheaper
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: IrishJam20
from Cheyenne, WY
Verified Purchase:Yes
I bought this item to print out a photo for an important document, which was the perfect size. Now, it’s the funnest gadget I’ve ever purchased. I can print out some of my favorite photos and paste them almost anywhere.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Mima12345
from San diego
Verified Purchase:Yes
I was so excited to receive it, I have been wanting the Sprocket for so long and was finally able to get one! Printing my fist photo and it had streaks across it? I downloaded the printer upgrade and printed another, to still find steaks. The packaging seemed to have been opened before. I am disappointed and will be returning.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: LJMiller
from Foley, AL
Verified Purchase:Yes
Was able to set up and start printing in a short time....online manual is great resource....love the quality of the pictures and how fast it prints....I will be using in journaling!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from new jersey
Verified Purchase:Yes
first time using it i had problems the paper jams and doesn’t print correctly such a disappointment
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Keith, HP Care, August 12, 2020
Hi, Sarah.
I’m sorry to hear that your printer experienced a paper jam and would not print properly the first time you used it. I can understand why that would be a tremendous disappointment indeed, so I’ll point you toward some resources that I hope will help.
I can’t tell from your review what issue the printer faces or why it hasn’t worked properly, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer experienced a paper jam and would not print properly the first time you used it. I can understand why that would be a tremendous disappointment indeed, so I’ll point you toward some resources that I hope will help.
I can’t tell from your review what issue the printer faces or why it hasn’t worked properly, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Deb4
from ca
Verified Purchase:Yes
ok for purpose. Too small in size. a little bit bigger & handy would be great
I would recommend this to a friend!
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: Anonymous
from Dallas, TX
Verified Purchase:Yes
Great product! Very good quality and design. Photos are not in High Definition but it's perfect for that party souvenir picture or to make a collage for a gift. I personally use it to stick the month's highlights into my agenda.
The app that's used to control the printer works perfectly! It comes with several cool features and it's super simple to use.
The app that's used to control the printer works perfectly! It comes with several cool features and it's super simple to use.
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com
Customer Rating
4
Good product! Works smoothly, fast and reliable.
on August 3, 2020
Posted by: DVader
from Seattle
Verified Purchase:Yes
4 star because I think color is a little off and hi resolution is not the thing in here but let’s be honest, nobody really think that they get the sharpest pics out of this kind “polaroid” type of paper. Product itself is wicked and and phone app good. All in all really good product!
I would recommend this to a friend!
Features
5
Performance
4
Written by a customer while visiting hp.com