Customer reviews from jbl.com
JBL - Quantum 350 Wireless PC Gaming Headset with Detachable Boom Mic - Black
Average customer rating
3.9
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
10
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
4
100%of customers recommend this product.
(
11 out of
11)
Customer Reviews for JBL - Quantum 350 Wireless PC Gaming Headset with Detachable Boom Mic - Black
Customer Rating
5
Great sound control
on September 18, 2024
Posted by: gojurra
I bought this for my husband so that he can play his video games while I work on digital content - excellent noise cancellation and surround-sound like effects. We highly recommend!
Written by a customer while visiting jbl.com
Customer Rating
1
It can be a complete waste of money.
on June 12, 2024
Posted by: jesusRG
from Windsor, Ontario, Canada
It doesn't work with quantum engine feature for my computer running windows 10 64 bits, it means no surround effect. It works only with stereo mode. Searching on the internet it seems a lot of users face similar issues. Is unbelievable that JBL doesn't have full compatibility with windows systems. It should be warned in the product box and web page description (with big red words: IT CAN WORK OR NOT IN WINDOWS).
I feel really disappointed. To me, it was a complete waste of money.
Response from jbl.comBy Customer Support, June 12, 2024
Thanks for your feedback. We're here to help with your JBL Quantum 350 Wireless. To use the headphones with your Windows PC, make sure they are connected via the 2.4G USB wireless dongle in order to link them to the JBL QuantumENGINE. If you need further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
on December 26, 2023
Posted by: Serg17
I was very unsatisfied with this product sound was horrible
Response from jbl.comBy Customer Support, December 26, 2023
We appreciate your time in providing your feedback. We understand that our JBL Quantum 350 didn't meet your expectations. We'd like to work with you directly if you have issue with the unit. For more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
on December 8, 2023
Posted by: Bob1z
It only connects to things with a USB. Pretty lame and pointless to not have Bluetooth
Response from jbl.comBy Customer Support, Customer Support, December 8, 2023
We appreciate your feedback. Our JBL Quantum 350 Wireless headphones utilize a 2.4GHz connection ensuring broad compatibility, extended range, and effective signal penetration for an enhanced wireless experience. On the other hand, for Bluetooth-enabled flexibility, you can consider our JBL Quantum 800 and 810 headphones.
Written by a customer while visiting jbl.com
Customer Rating
1
Missing information
on December 9, 2022
Posted by: Sav17
Doesn’t say how far you can walk with them on without losing connection
By Customer Support, December 12, 2022
Thanks for your inquiry. The wireless range is about 10 meters away from the dongle. Please make sure that it's away from any USB 3.0 device to avoid sound quality degradation.
Written by a customer while visiting jbl.com
Customer Rating
5
Great headset, very Comfortable.
on December 15, 2021
Posted by: Chris
from Charlotte NC
[This review was collected as part of a promotion.] Awesome! Can play for hours and it has great sound so you feel like you’re in the game. Highly recommend getting one if you’re into gaming or even if you’re on the phone a lot for work. Very easy to set up
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing sound quality and call connectivity
on December 8, 2021
Posted by: Rocky
from Cincinnati, OH
[This review was collected as part of a promotion.] Amazing sound quality and call connectivity. I use it for attending virtual meetings. Easily switches between mobile and desktop. Most amazing feature is removable mic. But the best experience comes from gaming. Never used a better gaming headset since my childhood.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
I hear everything now!
on December 7, 2021
Posted by: Vick
from Texas
[This review was collected as part of a promotion.] I've been using them a lot on my PS5 and Nintendo Switch. Sound is great on my PS5 and don't have any audio lag thanks to the included USB adapter. The headphones are comfortable but hurt my ears after a few hours since I use glasses. The wind screen on the mic helps keep the noice level down when playing below the fan, I had to mute my audio with my old headphones while playing, not with these. Voice quality is very good and the other person can hear me loud and clear. The only thing that I would change about this gaming headset is to have them Bluetooth and not use the USB adapter. On my switch I use them only when playing in docked mode, either way, a really food pair of headphone.
I would recommend this to a friend!
Written by a customer while visiting jbl.com