Customer reviews from sony.com
Sony - Refurbished Excellent - XV500 X-Series Wireless Party Speaker - Black
Average customer rating
4.3
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
5
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for Sony - Refurbished Excellent - XV500 X-Series Wireless Party Speaker - Black
Posted by: Jumpshot
Gender:Male
Verified Purchase:Yes
I purchased my Sony Speaker 60 days ago. Excellent sound, great quality.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 20, 2024
Hi Jumpshot,
Amazing! We're thrilled that you are enjoying the sound quality of the speaker. Thank you for choosing Sony!
-Ralph
Amazing! We're thrilled that you are enjoying the sound quality of the speaker. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: Eclispe6ft10
Gender:Male
Verified Purchase:Yes
Very happy with purchase , speaker is loud and Bass kicks nicely , and very crisp sound even at loud volumes
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 5, 2024
Hi Eclispe6ft10,
Perfect! We're thrilled that you are enjoying the sound quality of the speaker. Thank you for choosing Sony!
-Ralph
Perfect! We're thrilled that you are enjoying the sound quality of the speaker. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: Twippy
Gender:Female
Verified Purchase:Yes
So happy with the speaker.Very good sound and not to heavy
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 28, 2024
Hi Twippy, Awesome! You've made an excellent choice! It's wonderful to hear you are enjoying the exceptional audio quality and overall features of your XV500 speaker. We're glad to know that you are very satisfied with your purchase. Thank you so much for choosing Sony! -Jess
Written by a customer while visiting sony.com
Customer Rating
1
Do not buy if using as a Bluetooth speaker!
on November 11, 2025
Posted by: Buetooth speaker user
I've had this speaker for a year now and from the start had Bluetooth pairing issues. Do not buy the speaker if you plan on using it primarily with a Bluetooth device, specifically a phone. The connection cut in and out frequently from the first few times using it, and by now simply will not enter pairing mode at all- after following all potential troubleshooting steps. Used this speaker about five times total, because it was purchased for a single event. Really wish it still worked as a general area speaker but will probably have to try and sell.
Response from sony.comBy Estefany, Sony North America Customer Support, November 12, 2025
Hi there,
Thank you for reaching out and sharing your experience with the SRS-XV500. We're really sorry to hear about the Bluetooth issues you've been having.
To try and get this sorted, here are a few troubleshooting steps you can try if you haven’t already:
1) Reset the speaker by holding down the power button for about 10 seconds until it turns off, then turn it back on.
2) Initialize the speaker. Find detailed instructions here: https://helpguide.sony.net/speaker/7855/v1/en/contents/TP1001275055.html
3) Clear the Bluetooth pairing list on your phone, then try pairing again.
4) Test the speaker with a different Bluetooth device to see if the issue persists.
If you’ve already tried these or if the problem continues after trying them, it sounds like a repair might be necessary. We recommend looking for a local electronic repair center online; they might be able to help you get your product back in working order.
We appreciate your feedback on our Sony product. We are sorry this happened.
Sincerely,
Estefany
Thank you for reaching out and sharing your experience with the SRS-XV500. We're really sorry to hear about the Bluetooth issues you've been having.
To try and get this sorted, here are a few troubleshooting steps you can try if you haven’t already:
1) Reset the speaker by holding down the power button for about 10 seconds until it turns off, then turn it back on.
2) Initialize the speaker. Find detailed instructions here: https://helpguide.sony.net/speaker/7855/v1/en/contents/TP1001275055.html
3) Clear the Bluetooth pairing list on your phone, then try pairing again.
4) Test the speaker with a different Bluetooth device to see if the issue persists.
If you’ve already tried these or if the problem continues after trying them, it sounds like a repair might be necessary. We recommend looking for a local electronic repair center online; they might be able to help you get your product back in working order.
We appreciate your feedback on our Sony product. We are sorry this happened.
Sincerely,
Estefany
Written by a customer while visiting sony.com
Posted by: KILLAKAR
Gender:Male
Verified Purchase:Yes
I bought this almost a year ago and it's the best choice I've ever made in my life the sound is perfect no matter what because you can edit how it sound on your own terms
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, July 9, 2025
Hi KILLAKAR! It is truly wonderful to know that your SRS-XV500 has been such a fantastic choice for you! We're thrilled to hear how much you appreciate the perfect sound and the customizable audio features that allow you to personalize your listening experience.
Thanks for choosing Sony!
Best regards,
Estefany
Thanks for choosing Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com
Posted by: Looyd
Gender:Male
Verified Purchase:Yes
Great product delivers as promised would recommend to get
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, October 20, 2025
Hi there!
We are really happy to hear that the SRS-XV500 is delivering on its promise and that you'd recommend it.
We packed a lot into the design to make sure it's perfect for both parties and everyday listening. Beyond the powerful, clear sound, you've got an IPX4 splashproof design, making it great for poolside or outdoor use.
Thanks for choosing Sony!
Best regards,
Estefany
We are really happy to hear that the SRS-XV500 is delivering on its promise and that you'd recommend it.
We packed a lot into the design to make sure it's perfect for both parties and everyday listening. Beyond the powerful, clear sound, you've got an IPX4 splashproof design, making it great for poolside or outdoor use.
Thanks for choosing Sony!
Best regards,
Estefany
Written by a customer while visiting sony.com