I purchased a Magic Bullet, as well as additional pieces (extra cross blades), and I am very impressed with the customer service I received, both online and over the phone. I am happy to support a unique company, with a unique product.
I bought my Magic Bullet over a year ago. It worked fine until recently, when I started noticing that it was getting more difficult to turn the cup to "pulse". It would get stuck for a few seconds then start. One fateful morning, as I was making my favorite smoothie, the motor attachment just froze. Did not turn or even move.To the point that I could not even get it off! I tried turning the power off, getting my husband to twist it off but to no avail. After 3 days of trying , I finally had to discard it! :(( Wish they made a better product!. I would love to have another one but am afraid it will be a waste of my money!
I have been using the Magic Bullet for about 2 years now and just started having a problem with the motor running even after I took the pitcher off. The customer service rep walked me through the process of determining what was wrong. Turns out my blade attachment has a small leak. She ordered a new part for me and I'm expecting it any day now.