I had ordered a new Magic Bullet base a few months ago and was enjoying the freedom of having two in my kitchen - one for smoothies and one for making dips and spreads, etc. - but noticed a funny smell coming from it. When I contacted customer service to ask what I could do, the agent was friendly, helpful and understanding. He said they were sending me a new base and a new blade, at no charge. Now THAT'S incredible customer service!
I bought my magic bullet 1 yr ago and got the extended protection plan. hThe vkade broke and motor running slowly. Called customer service, they asked a couple questions and are sending me a new base and blade in 7-10days just had to pay shipping. New base comes with a new protection plan. Very smooth transaction, very happy with the result.