I received a MB1001 as a birthday gift in June and found this month that the vblade leaked into the spinning chamber. Your representative assured me that a replacment part was on its way.
I bought my magic bullet and my blades are dull and doesn't do any of the jobs it's supposed to. If someone could please contact me that would be great.
I received this as a gift and very happily used it for about a month. As sometimes happens, we had a problem with the drive gears clashing and eating each other. I called to see if I could buy the drive gears and you cannot. The advisor did replace the two parts that included the new drive gears. She made me very happy and I'm sad that I forgot her name but she was great.
I owned a magic bullet for almost a decade. I used it daily to prepare my protein shakes.It finally gave up the ghost, and I immediately bought a new one. For me, the ease of cleaning the unit was very important. If you have to spend ten minutes cleaning a typical blender, you tend to avoid using it regularly.
The gasket on my chopper blade broke and when I phoned to see about getting another one the service rep was so polite and helpful and took care of getting me not only another one but the full blade unit for free! It arrived days later. I was so impressed by the whole experience. My husband said "this is why you buy a solid name brand like Magic Bullet. For the service!"
I bought this product about 6 months ago. For about 4 months I used it daily and absolutely loved it. Unfortunately, at the 4 month mark, I began to have some trouble with my unit. I stopped using it, but quickly began to miss it. Eventually, I called Magic Bullet customer service. Steven was EXTREMELY helpful (quite possibly the most helpful, competent, telephone-based customer service agent with whom I have ever interacted.) By the end of the phone call, Magic Bullet had agreed to send me all the replacement components I needed at no charge but a nominal shipping fee. I am very satisfied with this product.