Customer reviews from lg.com
LG - Refurbished Excellent - CordZero All-in-One Cordless Stick Vacuum with Auto Empty - Iron Grey
Average customer rating
4.3
(188 Reviews)
Rating breakdown 188 reviews
5 Stars
129
4 Stars
23
3 Stars
10
2 Stars
8
1 Star
18
94%of customers recommend this product.
(
62 out of
66)
Customer Reviews for LG - Refurbished Excellent - CordZero All-in-One Cordless Stick Vacuum with Auto Empty - Iron Grey
Posted by: Fayt413
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's easy to charge and add attachments. I don't like how the small holding compartment is small because it has to be emptied alot. It also gets plugged up really easily and I have to use a screwdriver to clear it, and that's before it even gets to the holding compartment.
Likes
Does good with pet hair
Suction is really good for being cordless
Does have a filter but haven't needed to clean it yet
Does good with pet hair
Suction is really good for being cordless
Does have a filter but haven't needed to clean it yet
Dislikes
Faster to empty manually then with base
The base doesn't clean the compartment as well as manually emptying
Fills really quickly
Plugs easily
Faster to empty manually then with base
The base doesn't clean the compartment as well as manually emptying
Fills really quickly
Plugs easily
Pros: battery, easy to use
No, I would not recommend this to a friend.
Response from lg.comBy Tanisha, social/LG, June 29, 2023
Thanks so much for the chance to make things right. We’re disappointed to learn that your previous [visit/experience] did not meet your expectations. Thanks to your openness, we’re making improvements to our products and services daily. Please feel free to contact our Customer Support line at 800-243-0000 in order to discuss available options to getting your concerns resolved. https://www.lg.com/us/support/help-library. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Cheryl Lynn R
from Oregon
Verified Purchase:Yes
Having a cordless vacuum is one of the best things to come along. I have a very big house and I am able to vacuum the entire house without the battery dying on me. Also having the automatic empty is an extra bonus!!! Love it!!!!
Pros: ease of use, Quality, battery, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: GMin
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got this item about 2 months ago and I am very disappointed and dissatisfied it does not perform well at all
Response from lg.comBy LG Customer Experience team, Customer Care, November 28, 2023
Hi there. Thank you for taking the time to leave us a review on your A939KBGS. We rely on our customers, like you, to let us know what we're doing right and wrong to continue providing the best experience possible. If you need any other help with this, get in touch. Contact us by sending a private message through our social media @LGUSSupport or call us at (800) 243-0000, and we would be glad to help you. ^Anthony
Written by a customer while visiting lg.com
Posted by: Carolyn73
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had it for a little over a year and I love it
Written by a customer while visiting lg.com
Customer Rating
2
Unfortunatly disappointed. I love LG. EXCEPT THIS
on April 13, 2024
Posted by: Disappointed LG vaccum
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the second time of the same model I bought. And twice the motor blew. Lg replaced the motor both times. However for the price I would have wanted to see a stronger more durable vaccum.
Pros: ease of use
Quality
2
Features
2
Value
2
Response from lg.comBy LG, June 11, 2024
Hi there. Thank you for taking the time to share your feedback on the LG Vacuum (A939KBGS) model. We understand how disappointing it can be to have a product not meet your expectations, especially when it comes to durability. We strive to provide long-lasting products that meet our customers' needs and expectations, ensuring that they receive the best possible value for their money. We value your feedback, and we'll pass it along to our team for further review and improvement. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
5
Best Vacuum Ever!
on June 2, 2024
Posted by: Neil H
from Oakville, CT
[This review was collected as part of a promotion.] My new LG vacuum is so awesome! I'm amazed at how powerful it is. I thought my old vacuum worked pretty well, but boy, was I wrong. When I received my new LG vacuum, I got it all set up & tried a little experiment. I vacuumed my entire house with my old vacuum & picked up quite a lot of dirt. Then I immediately vacuumed my entire house again with the new LG & I was shocked, jaw on the floor shocked! I must have picked up three times the dirt from what I just picked up with the old one! All this time, I thought my carpets were getting clean. Now they actually will! I can't wait to see the results with repeated use!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Garbage
on July 23, 2024
Posted by: CordZero A937KGMS
Let me save you the trouble - this is garbage. The batteries run 10-15 minutes each, under normal vacuuming conditions. If you decide to try your luck anyway, good luck trying to return it. They will stall, prevaricate and give you the run-around to avoid taking it back.
Response from lg.comBy LG, July 31, 2024
Hi, there. Thank you for sharing your experience with the LG Vacuum (A937KGMS) model. We understand your concern about the issues you've faced with the battery life and the difficulties with the return process. We strive to provide high-quality products that exceed our customer's needs. To troubleshoot the battery life, ensure that you are using the vacuum on a fully charged battery and check if any settings might affect the battery's performance. Additionally, cleaning or replacing the filters can sometimes help improve overall performance. For more information, visit https://www.lg.com/us/support/help-library/lg-stick-vacuum-cleaner-troubleshooting-power-issues--20152576480007. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
Poor over all
on September 21, 2024
Posted by: Paula0
Poor power, so have to use on turbo all the time. battery hardy lasts will not do a 9x9 lounge & 4x1 hall before running out. Pet nozzle just rolls the hair into dreads and does not pick up. Cant even pick up 1/4 peanut with out jamming. Jams constantly. Debris get stuck above the Kompressor - so need more tools to tru to free up. Spend more time unblocking than vacuuming
Accessories clumbsy & crevise tools wont even fit to clean skirtings.
Perhaps designed for pre vacuumed sites . Don't recommend at all.
Accessories clumbsy & crevise tools wont even fit to clean skirtings.
Perhaps designed for pre vacuumed sites . Don't recommend at all.
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy true, LG Digital Care Team, September 24, 2024
Hey Paula! We appreciate you sharing your experience regarding your LG Vacuum with us. Nothing compares to the delight of a gleaming space and a vacuum that's in tip-top shape—it's like a symphony of cleanliness! We have this helpful troubleshooting guide that'll help here: http://spr.ly/6423olbjF. If these steps do not work, please private message us on social media @LGUSSupport with your contact information. We're happy to help! ^Joslyn
Written by a customer while visiting lg.com