Customer reviews from lg.com
LG - Refurbished Excellent - CordZero All-in-One Cordless Stick Vacuum with Auto Empty - Iron Grey
Average customer rating
4.3
(188 Reviews)
Rating breakdown 188 reviews
5 Stars
129
4 Stars
23
3 Stars
10
2 Stars
8
1 Star
18
94%of customers recommend this product.
(
62 out of
66)
Customer Reviews for LG - Refurbished Excellent - CordZero All-in-One Cordless Stick Vacuum with Auto Empty - Iron Grey
Customer Rating
5
LG Cord Zero All-in-one A939KBGS vacuum
on December 30, 2025
Posted by: almaxvz
I have a LG Cord Zero All-in-one A939KBGS Vacuum. The Motor does not seem to "kick" in fully. Is it possible to get replacement parts or have it repaired?
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
4
Response from lg.comBy ^Rich, LG Digital Care Team, January 1, 2026
Hi Alma, thank you for sharing your experience with your LG A939KBGS CordZero vacuum. We appreciate you letting us know about the motor not powering up fully, and we want to help you get it working as it should.
As a quick step, try removing the battery and reinserting it firmly to ensure a solid connection — if the battery isn’t fully seated, the motor may not reach full power. You can also check that the filter and cyclone components are clean, as airflow restrictions can affect performance.
If you’d like assistance with replacement parts or repair options, please email us at lgdigitalcare@lg.sprinklrsupport.com and our team will be happy to take a closer look.
#LifesGood ❤️
LG Digital Care Team ^Rich
As a quick step, try removing the battery and reinserting it firmly to ensure a solid connection — if the battery isn’t fully seated, the motor may not reach full power. You can also check that the filter and cyclone components are clean, as airflow restrictions can affect performance.
If you’d like assistance with replacement parts or repair options, please email us at lgdigitalcare@lg.sprinklrsupport.com and our team will be happy to take a closer look.
#LifesGood ❤️
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Posted by: Emelee
from Denver
Verified Purchase:Yes
[This review was collected as part of a promotion.] I can honestly say this is by far the best vacuum cleaner I’ve ever owned! It is light and very maneuverable. I love how the dock is a charging station, backup battery charger, and self cleaning dock all in one! I really love the suction power that never declines. This is due to the self cleaning dock clearing out all the dirt and dust each time place the vacuum on it. It also comes with a self watering mop attachment which is super useful for my hardwood floors! I very highly recommend this!
Pros: Style/Design, Features/Settings, battery, Performance, Quality, easy to use
I would recommend this to a friend!
Written by a customer while visiting lg.com
Posted by: Jamieberg1451
from St. Louis, MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] I wanted to love this. I’d been so excited for it to arrive, and patiently waited for my husband to put it together. (Took him about 20 minutes.)
The good:
- it’s quiet. SO quiet, that I thought it wasn’t working, u til I noticed the internal dust cup filling up.
- it’s lightweight. I have owned 2 other cordless vacuums and this one is the lightest by far.
- since it vacuums itself, I have yet to have a clog - something that I was having frequently with other brands.
- all of its accessories are stored right in the unit, making them easy to store and find when I need them. Again, other vacuum parts have been difficult to manage.
- comes with 2 batteries. My house is small, so I’ve never run out of battery while using it. But having a spare on hand is very nice.
- it’s quiet. SO quiet, that I thought it wasn’t working, u til I noticed the internal dust cup filling up.
- it’s lightweight. I have owned 2 other cordless vacuums and this one is the lightest by far.
- since it vacuums itself, I have yet to have a clog - something that I was having frequently with other brands.
- all of its accessories are stored right in the unit, making them easy to store and find when I need them. Again, other vacuum parts have been difficult to manage.
- comes with 2 batteries. My house is small, so I’ve never run out of battery while using it. But having a spare on hand is very nice.
Room for improvement:
- the dust cup is tiny. It fills up way faster than the battery runs out.
- while it’s nice the height is adjustable, it only fits on the base at the smallest size. So it’s a bit tedious taking it on and off the base.
- the internal dust storage bin is very small, and I really wish the bags were reusable. Seems very wasteful.
- while it’s fancy that the vacuum cleans itself, it takes a silly amount of time to return to the base, lower the height, hook it on the base, and wait for it to empty. It’s much easier to walk to the nearest trash can, empty it, and continue cleaning.
- the dust cup is tiny. It fills up way faster than the battery runs out.
- while it’s nice the height is adjustable, it only fits on the base at the smallest size. So it’s a bit tedious taking it on and off the base.
- the internal dust storage bin is very small, and I really wish the bags were reusable. Seems very wasteful.
- while it’s fancy that the vacuum cleans itself, it takes a silly amount of time to return to the base, lower the height, hook it on the base, and wait for it to empty. It’s much easier to walk to the nearest trash can, empty it, and continue cleaning.
This is a good vacuum. It works well. I can feel the intensity change as I move from carpet to hardwood and back again. I just don’t love it, some of the features seem a bit unnecessary. If you really want to have the fanciest vacuum available, this one absolutely suits you. If not, you may find it better to find something a bit less fancy.
Pros: easy to use
I would recommend this to a friend!
Response from lg.comBy Tanisha, social/LG, June 29, 2023
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We're disappointed that your [visit/experience] with us fell short of expectations. We want to thank you for giving us a chance to make things right by bringing this to our attention for improvements of our products and services. Please contact us at 800-243-0000 in order to discuss further options to resolve the concerns your reporting. We along with the community appreciate your kindness of sharing today . https://www.lg.com/us/support/help-library `Tanisha
Written by a customer while visiting lg.com
Posted by: Mo87
from Avon, Oh
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this vacuum 2 weeks ago. In summary:
1. Easy to set up, took 30 mins
2. Very light, so if you are old and worried about holding it, it is easy to use
3. Has good joints, which makes good to difficult areas to reach
4. Has strong suction
5 comes with many tools that you can use
6. Has auto emptying feature, which is really nice
7. My wife likes it and my wife tends not to like things I buy much !
1. Easy to set up, took 30 mins
2. Very light, so if you are old and worried about holding it, it is easy to use
3. Has good joints, which makes good to difficult areas to reach
4. Has strong suction
5 comes with many tools that you can use
6. Has auto emptying feature, which is really nice
7. My wife likes it and my wife tends not to like things I buy much !
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: chisari22
from Bethpage TN
Verified Purchase:Yes
This is the worse vacuum I have ever owned. I have sent it in to be repaired, and only used it 4 times. I received it back and used it for 3 seconds and it stopped. Looked in checked the inside and found that LG had not worked on my vacuum because the obstructions inside the vacuum had not been removed. I cleaned the vacuum of obstruction turned on and vacuumed for approximately 30 seconds it sounded alarm for obstruction, looked inside nothing. This product is frustrating, can not handle pet hair, does not operate more than 30 seconds, and your service department is dependable to fix the problem
Pros: Style/Design
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 10, 2023
Hello! Thank you for bringing this to our attention! We understand that it can be very frustrating when things don't work as expected, and want you to know that we are committed to resolving any issues you have. If you need us, just reach out to us via direct message on Facebook or Twitter using the handle @LGUSSupport. Please be sure to include the model and serial numbers of your CordZero Vacuum in the message. We appreciate you reaching out to LG! ~Rita
Written by a customer while visiting lg.com
Posted by: Vyatk
from Florida
Verified Purchase:Yes
The best cordless vacuum I’ve ever had. Not only that it works on different surfaces, I also love the mop feature. It’s literally a multi-tools combined.
Pros: ease of use, Quality, battery, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Nancy5246
from Long Island, NY
Verified Purchase:Yes
I have had this vacuum for about 2 weeks and I’m obsessed. I had always had a stick vacuum for about 10 years, and hated having to empty it constantly when I vacuumed. I have 2 dogs, and the hair filled up my Dyson in 10 minutes. Then I would have to pull the dog hair out with my fingers. Ugh!! It was horrible. Now that I have the LG auto emptying vacuum, it is an absolute pleasure vacuuming my house. I never have to pull dog hair out to empty the vacuum again. What a game changer. Worth every penny!!!! I cannot recommend this vacuum enough.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Gamondi
from Miramar, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very light, and my wife has no problem using it to clean the stairs.
Pros: ease of use, Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy Alice Feliz V. Luna, Social Media, May 13, 2023
It makes our day to hear that we were able to provide you a 5-star experience. We love it too! We value your feedback and can't wait to serve you again! If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our please to assist you. ^Jolly
Written by a customer while visiting lg.com