Customer reviews from lg.com
LG - Refurbished Excellent - CordZero All-in-One Cordless Stick Vacuum with Auto Empty - Iron Grey
Average customer rating
4.3
(188 Reviews)
Rating breakdown 188 reviews
5 Stars
129
4 Stars
23
3 Stars
10
2 Stars
8
1 Star
18
94%of customers recommend this product.
(
62 out of
66)
Customer Reviews for LG - Refurbished Excellent - CordZero All-in-One Cordless Stick Vacuum with Auto Empty - Iron Grey
Customer Rating
3
Vacuum excellent tower not do much
on November 3, 2024
Posted by: Dmcferren
The vacuum itself is really good as excellent suction and Does a great job debris on hard floors and carpet. The tower does a somewhat good job suctioning out the debris, but often will get stuck. Also, after only a few months of having it stopped working and had to be Sent in for repair.
Response from lg.comBy true, LG Digital Care Team, November 7, 2024
Hey there! We're glad to hear the vacuum's performance has been impressive on both floors and carpets—it's great to know it’s making a difference. For the tower’s debris collection and the repair need, we’d love to explore a solution that ensures your setup runs smoothly. Could you reach out to us on social media @LGUSSupport? We'll look into your experience and help get things sorted out so you can keep enjoying the full benefits of your LG vacuum. ^ Diego
Response from lg.comBy LG Digital Care Team, November 7, 2024
Hey there! It’s great to hear that you’re happy with the vacuum’s performance on hard floors and carpet. For the tower’s suctioning, it sounds like it may need a bit of fine-tuning to handle debris more consistently. If it's getting stuck frequently or not emptying as expected, we're here to help. Please reach out to us on social media @LGUSSupport, and we’ll be happy to dive into a solution that ensures smooth operation for you.^ Diego
Written by a customer while visiting lg.com
Customer Rating
1
battery tech is flawed.
on November 11, 2024
Posted by: yourmama69
[This review was collected as part of a promotion.] After 3 years the batteries will not charge. No warning. They both just won't charge. Do not buy, batteries are crap. Have to empty way too often. LG has gone downhill.
Response from lg.comBy true, LG Digital Care Team, November 14, 2024
Hey there! Thank you for bringing this to our attention. We want you to be able to enjoy your LG vacuum because there’s nothing quite like the bliss of a spotless space! We have found the battery part EAC63382211 that goes with your vacuum. You can easily purchase it here: http://spr.ly/6420sOPnI. If you have questions or need assistance, we're always here to help. Reach out to us on social media @LGUSSupport with your contact information. We'll be happy to assist! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
Battery/ self empty is a lie!
on May 26, 2025
Posted by: Disgruntled cust
from Vermont
Bought my vacuum yesterday used it twice. On the medium suction I'm only getting ten minutes worth of power out of a fully charged battery! If not bad enough the self empty feature does not work. Completely useless! Very much disappointed by my purchase. Suction power does seem to be great and would make quick clean ups much easier. Just NOT worth the price if the battery life isn't close to what is stated not even half the time. And pointless if I'm still emptying it. Annoyed enough that this is the first time I have ever left a review but this vacuum is not cheap. Don't want to see others waste there time and money.
Pros: ease of use
Response from lg.comBy LG Digital Care Team, June 1, 2025
Hey there! We want you to be able to clean your home with your LG vacuum for as long as you need to. That's why we'd be happy to offer this link to you (https://tinyurl.com/2bj73a3n) since it may have some tips that can help improve the battery life of your vacuum. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried, and we'll be ready to help you further! *Josh
Written by a customer while visiting lg.com
Customer Rating
2
Underwhelming
on April 29, 2022
Posted by: Syd34
from Michigan
[This review was collected as part of a promotion.] I bought this vacuum as an investment, I thought it would be a high quality, enjoyable and easy to use. However the suction is extremely weak and to even get to enough power it has to be at the most powerful turbo mode which only lasts for seven minutes on a four hour battery charge. If this is how weak it is now I hate to think how useless it will become once it starts to lose power. The features on this otherwise are both useful and well made so it having so little power is extremely disappointing. Plus the one tiny wheel is not large enough making using this vacuum extremely hard to move on carpet most vacuums pull away from you and are able to pull in dirt surrounding the outside of the tool but this is unable to do either. Finally the feature that allows you to adjust the height is very nice in thought but due to the fact that it often unlocks during use making it shrink and grow with movement makes it irritating and overall more difficult to use. I was extremely disappointed by all of this as I’m usually a fan of lg products as my fridge, washer, dryer, stove, etc. are all lg products. I hope lg is able to improve on this product and bring it to match the higher standard of its other products.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
1
Response from lg.comBy Jennifer, Social Media, July 21, 2022
The quality of your vacuum performance and length of the batter life is primarily based on the power mode you are using, the type of nozzle attachment, and how well you maintain it.
Before you begin vacuuming, make sure that the extension tube is firmly attached and has clicked into place to provide a better suction.
Descriptions of your Power Modes:
Normal Mode is recommended for light duty cleaning on bare floors, low profile carpets and rugs. This mode lasts for 80 minutes
Power Mode is for general carpet cleaning, and able to pick up heavier and larger debris on the floor. This mode lasts for 40 minutes.
Turbo Mode is recommended specifically for deep spot cleaning in small areas. While in this mode it lasts 12 minutes.
We recommend that you remove the dust and debris from your vacuum and clean your nozzles with each use. You also want to clean or replace your vacuum filter on a monthly basis for optimal performance.
Thank you for your product design feedback, we will share this with our research and development teams for future consideration.
Before you begin vacuuming, make sure that the extension tube is firmly attached and has clicked into place to provide a better suction.
Descriptions of your Power Modes:
Normal Mode is recommended for light duty cleaning on bare floors, low profile carpets and rugs. This mode lasts for 80 minutes
Power Mode is for general carpet cleaning, and able to pick up heavier and larger debris on the floor. This mode lasts for 40 minutes.
Turbo Mode is recommended specifically for deep spot cleaning in small areas. While in this mode it lasts 12 minutes.
We recommend that you remove the dust and debris from your vacuum and clean your nozzles with each use. You also want to clean or replace your vacuum filter on a monthly basis for optimal performance.
Thank you for your product design feedback, we will share this with our research and development teams for future consideration.
Written by a customer while visiting lg.com
Customer Rating
1
Scratched My Floors
on April 8, 2022
Posted by: Nickiename
[This review was collected as part of a promotion.] I loved the vacuum until it scratched my brand new hardwood floors! It works as expected on carpet, but is not made for hardwood. It took all of a minute to notice that it did not pick up fine dirt/particles well; the longest I could even try due to my floors being scratched. BTW, nothing was trapped in the vacuum. This was fresh out of the box.
Pros: Style/Design, battery
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Sandy, Social Media, April 8, 2022
We hat to hear this The carpet nozzle should not have been used on hardwood. We have the Power Punch Nozzle part number AGB74252404 that is made for the hardwood.^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
Don't do it!
on August 10, 2022
Posted by: Momzof4
from Hershey, PA
This is by far the worst vacuum I have ever owned. It truly does not work, like at all. It barely picks up anything. The turbo mode takes you immediately in a low battery. Seriously the worst choice I have ever made, returning ASAP.
Quality
1
Features
1
Value
1
Response from lg.comBy Jennifer, Social Media, August 10, 2022
We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
3
Small disappointment
on June 28, 2022
Posted by: JTP123
[This review was collected as part of a promotion.] We use this at least 2 times a day, if not more. Dogs and kids are messy. The only thing I don't like about it is the vacuum attachments don't have the ability to turn off the rotation over hard floors and there are not lights on the vacuum attachments. The mop has a light, come on LG.
Pros: Performance, easy to use
Quality
5
Features
2
Value
4
Response from lg.comBy Sandy, Social Media, June 29, 2022
Thank you for this feedback and we will be happy to pass this along to our product developers.^Sandy
Written by a customer while visiting lg.com
Posted by: MH513
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great vacuum easy to setup and get started does come with 2 manuals for help. So easy a toddler can use it. Compare to my old vacuum this one it’s amazing. Glides on my hardwood floor with ease and my favorite I can clean my stairs and get under my bed. Very please! Definitely recommend!
Pros:
Cordless
Backup battery
Extra attachments
Extra waste bags
Great design
Strong suction when on turbo only
Charges fast
Easy to clean
Doesn’t take up much space
Removable parts in case something gets stuck
Easy to use on stairs
Cordless
Backup battery
Extra attachments
Extra waste bags
Great design
Strong suction when on turbo only
Charges fast
Easy to clean
Doesn’t take up much space
Removable parts in case something gets stuck
Easy to use on stairs
Cons:
Bags don’t be full before it needs a new one
Turbo doesn’t last long
Bags don’t be full before it needs a new one
Turbo doesn’t last long
Pros: Style/Design, Features/Settings, battery, Performance, Quality, easy to use
I would recommend this to a friend!
Written by a customer while visiting lg.com